Job Description
About the Role
The National Transport and truck rental company is seeking an experienced Service Advisor to join their team in Cape Town City Centre, specifically at Kuils River. As a key member of the workshop team, you will be responsible for providing exceptional customer service while ensuring the smooth operation of our repair services.
Key Responsibilities
- Call suppliers that need to quote for body/cab repairs and arrange quoting times so that all parties are present at the same time for the Workshop Manager to go through the required repairs.
- Communicate with respective customers (contracts/operations) notifying them when there is an issue with a supplier or a delay from the workshop.
- Request RAs (Recovery Actions) for previous night’s breakdowns before 8am.
- Email vehicle defect reports to customers for vehicles that have come into SR (Service Repair) workshop for any repair/service.
- Hand over process: Credit applications (new suppliers).
- Ensure completion of report(s) for audit purposes.
- Send out emails on behalf of the Workshop Manager for any special request/query, eg; part price, supplier visits, breakdowns etc.
- Ensure abused parts are sent for report and must be tagged and stored in the viewing room.
- Compile and analyse the following workshop management reports: Recovery report, Breakdown report, Suppliers Cost report, and Quote Timeline report.
- Manage service advisor/s and ensure that feedback is given to Ops (Operations) and Contracts as agreed for certain customers.
- Open Job cards and Cost job Cards.
- Month end stock take.
- Provide support for after-hours standby.
- Arrange for service and maintenance bookings (outwork).
Requirements
- Relevant experience in a similar role.
Qualifications
- Formal education/certifications not specified.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Transport / logistics / warehouse Jobs in Cape Town Region
The transport, logistics, and warehouse sector in the Cape Town region is an essential component of South Africa’s economy, with a growing demand for skilled professionals to manage the movement of goods and supplies. Typically, this industry experiences steady growth due to the expansion of international trade and e-commerce, as well as increasing domestic consumer spending. As a result, job opportunities in this sector are generally plentiful, particularly in areas such as supply chain management, transportation coordination, and warehouse operations.
When it comes to salary expectations, broad ranges can be expected across various roles in the transport, logistics, and warehouse industry. Typically, salaries vary depending on factors like experience, company size, and industry sector. For example, entry-level positions may fall within a range of R30 000 – R50 000 per annum, while senior management or specialist roles can command higher salaries, often ranging from R80 000 – R150 000 per annum. However, it’s essential to note that actual salaries can vary significantly depending on individual circumstances.
Common skills required for roles in the transport, logistics, and warehouse industry include strong organisational and communication skills, attention to detail, and basic mathematical and analytical capabilities. Other essential skills may include proficiency in transportation management software, knowledge of safety protocols, and experience with inventory management systems. Many employers also place a high value on technical certifications, such as a National Diploma in Logistics or a Transport Manager’s Qualification.
Industries commonly employing transport, logistics, and warehouse professionals include financial services sector, technology industry, manufacturing sector, and e-commerce companies. In Cape Town, this can also include sectors such as retail, food processing, and pharmaceuticals. These industries often require skilled staff to coordinate the movement of goods, manage inventory levels, and ensure timely delivery.
For those interested in a career in transport, logistics, or warehouse management, there are numerous opportunities for professional development and career advancement. Typically, roles can progress from operations coordinator to senior manager, with further qualifications and experience leading to specialist positions such as supply chain manager or logistics director.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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