Cape Town City Centre: Team Lead – Senior Field Services Technician(Telecommunication)

February 21, 2026 Jobs in Cape Peninsula

Cape Town Region

IT / Computing / Software

Job Description

About the Role

We are seeking a senior field services technician with extensive experience in IT support, field service, and technical roles to lead our team of field engineers in delivering high-quality service across multiple sites. As a Team Lead – Senior Field Services Technician (Telecommunication), you will be responsible for guiding and coordinating your team to ensure consistent, top-notch IT support while mentoring team members and optimizing field operations.

Key Responsibilities

Install, configure, and troubleshoot computer hardware components, such as servers, workstations, routers, switches, and peripheral devices.
Install and update software applications and operating systems.
Oversee team installations for complex projects, ensuring adherence to standards and timelines.
Diagnose and resolve hardware and software issues.
Identify and address technical problems that customers or end-users encounter and provide solutions.
Provide technical support to customers on-site.
Respond to service requests, answer technical questions, and assist users in resolving IT-related problems.
Act as an escalation point for complex issues escalated from junior team members.
Set up and maintain computer networks, including LAN (Local Area Network) and WAN (Wide Area Network) configurations.
Troubleshoot network connectivity issues and optimize network performance.
Lead network deployment projects and guide team members in advanced troubleshooting.
Create and update network documentation, including network diagrams, configurations, and standard operating procedures (SOPs).
Maintain accurate documentation with regards to site and network credentials.
Ensure team compliance with documentation standards and conduct periodic reviews.

Requirements

Strong knowledge of computer hardware (servers, workstations, peripherals, routers/switches)
Proficiency in installing, configuring, and troubleshooting operating systems (Windows, Linux) and software applications
Experience with network setup, maintenance, and troubleshooting (LAN/WAN, connectivity, performance optimization)

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Qualifications

Minimum Grade 12 Qualification Diploma
Bachelor’s Degree in Information Technology, Computer Science, Electrical/Electronic Engineering, or a related field

Salary & Benefits

Salary details not specified

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About IT / Computing / Software Jobs in Cape Town Region

The IT and computing industry in the Cape Town region is generally thriving, with a strong demand for skilled professionals in fields such as software development, data analytics, and cybersecurity. Typically, these roles are found across various sectors, including technology, finance, healthcare, and education. As a result, career opportunities in this field are often diverse and abundant.

In terms of salary ranges, it’s common to find IT and computing professionals earning between R400 000 to R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad estimates and may vary significantly based on individual circumstances. For instance, senior roles or those in larger companies tend to command higher salaries, while entry-level positions may be lower.

Common skills required for IT and computing roles include proficiency in programming languages such as Java, Python, or C++, experience with software development methodologies like Agile or Scrum, knowledge of data structures and algorithms, and familiarity with cloud computing platforms. Additionally, many employers also value skills such as data analysis, problem-solving, and communication.

The technology industry is a significant sector that employs IT professionals in Cape Town, followed by the financial services and manufacturing sectors. Other industries that commonly require these roles include education, healthcare, and government.

For those looking to advance their careers in IT and computing, there are various opportunities for professional development. Typically, this involves obtaining relevant certifications, such as CompTIA or Cisco, and staying up-to-date with industry trends through online courses or workshops. Many employers also provide training and mentorship programs to support employee growth. With experience and continuous learning, it’s possible to move into senior roles or specialise in a particular area of expertise.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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