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Job Description
Role Description:
This is not your ordinary customer service role, this needs someone with a curious mind, who has done Tier 3 customer service
Well spoken, must have customer service at least 4 years, must have received escalated calls
Ideally someone that works or has worked in a complaints departments
Skill Required:
- Call answering (CR Team & Complaints)
- Manage Complaints & CR Team boards (first touch)
- Work with Credit Control & Offboarding to assist with customer disputes
- Investigate customer disputes
- Allocation of disputes to appropriate business areas
- Support Complaints/CR Team & Escalations
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