Cape Town: Head of Dialer & Data Management posted by CallForce

January 15, 2026 Jobs in Cape Peninsula

CallForce

Western Cape

Other Professions

Job Description

About the Role

The Head of Dialler and Data Management leads dialler strategy, campaign execution, and data operations across CallForce’s national BPO sites in Cape Town. This senior role ensures dialler platforms run smoothly, lead data is high-quality and compliant, and performance insights drive results. You will manage a skilled team and act as the key link between CallForce, clients, and tech providers.

Key Responsibilities

Design and implement comprehensive dialler strategies that align with client objectives and operational KPIs.
Manage the full lifecycle of dialler campaigns, including setup, pacing, prioritisation, and performance optimisation.
Ensure dialler hygiene, compliance, and effective list segmentation to maximise contact rates and minimise drop-offs.
Act as the primary interface between CallForce and dialler technology providers, ensuring platform capabilities meet evolving business needs.
Attend client meetings to present dialler performance insights, campaign analytics, and strategic recommendations.
Collaborate closely with Operations to align dialler execution with commercial goals and service delivery expectations.

Requirements

Minimum of 7 years experience in dialler management, campaign execution, and data operations within a BPO or contact centre environment both locally and internationally.
Proven track record in managing multi-site teams and interfacing with clients and technology vendors.
Deep understanding of dialler platforms, CRM integrations, and reporting tools.

Qualifications

Minimum of 7 years experience in dialler management, campaign execution, and data operations within a BPO or contact centre environment both locally and internationally.
Proven track record in managing multi-site teams and interfacing with clients and technology vendors.
Deep understanding of dialler platforms, CRM integrations, and reporting tools.

Salary & Benefits

[Salary details not specified in the original job description] [No benefits information available in the original post]

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About Other Professions Jobs in Western Cape

When it comes to careers in the Western Cape, South Africa, the field of Other Professions encompasses a diverse range of roles that cater to various industries and sectors. Generally, this field is characterized by strong job prospects, driven by the growing demand for skilled professionals in sectors such as technology, finance, and manufacturing. Typically, these roles require a combination of technical expertise, business acumen, and interpersonal skills.

Typically, salaries for Other Professions roles in the Western Cape range from R500 000 to R1,5 million per annum, depending on factors such as experience, company size, and industry sector. Commonly, senior roles or those within larger companies tend to command higher salaries. However, it’s essential to note that these figures are only general guidelines and may vary widely based on individual circumstances.

Common skills required for Other Professions roles include strong analytical and problem-solving abilities, excellent communication and interpersonal skills, the ability to think strategically, and proficiency in industry-specific software or tools. Typically, professionals in this field also possess a degree in a relevant field such as business administration, engineering, or computer science. Additionally, many roles require experience working with data analytics, project management, or team leadership.

Other Professions roles are commonly found within various industries, including financial services, technology, manufacturing, and logistics. These sectors often require professionals to be adaptable, flexible, and able to think creatively. In terms of career development, there are numerous opportunities for advancement, from specialized roles to senior leadership positions or entrepreneurial ventures.

For those interested in pursuing a career in Other Professions, it’s essential to stay up-to-date with industry trends, develop strong skills, and build a network of professional contacts. Many professionals in this field also pursue ongoing education and training to stay ahead of the curve, whether through formal certifications or continuous learning initiatives. By focusing on personal development, staying adaptable, and being open to new opportunities, individuals can set themselves up for success in this exciting and rewarding field.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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