Cape Town: It Manager posted by HotelJobs

About the Role

The IT Manager at HotelJobs is responsible for managing and effectively operating the daily operations of our resorts’ information technology and telecommunications. This is a “hands-on” position, serving as both an individual contributor and a manager of internal and external resources to meet the position’s responsibilities.

Key Responsibilities

• Analyses information and evaluates results to choose the best solution and solve problems.
• Inspects and ensures the maintenance of the IT equipment or the IT environment.
• Ensures that computer and network operations are monitored at the property.
• Ensures backup/recovery functions are performed on a scheduled basis.
• Manages IT activities to ensure the property infrastructure and applications systems are functional at all times.
• Follows brand standards for system make, model, configuration as well as for processes.
• Maintains inventories of hardware, software, software licenses, vendors.
• Maintains user access to systems, including validating approvals of access requests/changes/removals, and timely action to avoid impact on business or risk.
• Sets up new laptops/desktops/servers as per standards and ensures it is maintained.
• Provides Internet support and maintenance to both guests and colleagues.
• Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
• Enforces IT policies and standards protecting company hardware, software, confidential data, and other resources at the property, including maintaining GDPR and PCI compliance.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Undertakes cost benefit analysis on all IT related expenses and identifies opportunities for cost savings.
• Determines priorities, schedules, plans and necessary resources to ensure completion of any property projects on schedule, on budget and according to specification.
• Ensures problems are correctly reported, routed, tracked, and solved, with the system user being always informed of situation.
• Ensures regular on-going communication in all areas of responsibility to executives, peers, subordinates, owner representatives, partners, and Global Office IT on relevant information in a timely manner.

Requirements

• Previous experience as an IT professional is required.
• Degree or Diploma/Accreditation in IT or related field from a recognized institute is preferred.
• Previous experience working in the hospitality industry is preferred.
• Proven time management & project management skills.
• Good communication and internal/external customer service skills.
• Ability to work autonomously and to manage their own workload effectively.
• Fluency in English (both written and verbal) is essential.

Qualifications

• No specific qualifications mentioned.