Job Description
About the Role
Mama Shelter, a creator of living spaces and daily director, is seeking an IT Manager to be its digital backbone. As our IT / Systems Manager, you will ensure everything stays connected, online, and running smoothly, keeping Mama fast, seamless, and always switched on.
Key Responsibilities
- Systems Superhero: Keep all critical systems running 24/7 Front Office PMS, F&B systems, guest Wi-Fi, and all operational tech with zero disruption.
- Tech Fixer & Problem Solver: Quickly troubleshoot issues across hardware, software, and networks keeping downtime to an absolute minimum.
- Connectivity Guardian: Ensure strong, stable, and secure network infrastructure across the hotel because Mama never goes offline.
- Systems Architect & Support Pro: Support all hotel departments (Sales, Finance, Talent & Culture, etc.) with their systems, tools, and applications.
- Supplier & Partner Liaison: Work closely with external IT suppliers and corporate teams managing maintenance agreements and ensuring top performance.
- Security & Data Protector: Maintain strong system security, backups, and data protection protocols keeping guest and business information safe at all times.
- Training & Enablement Champion: Train team members across departments to confidently use systems and tools making tech simple for everyone.
- Systems Improvement Driver: Continuously audit, improve, and standardise systems across the hotel spotting issues before they become problems.
- Admin & Asset Controller: Maintain accurate records of hardware, software, licenses, and supplier lists.
- Guest Support Tech Hero: Assist guests with IT-related needs always with speed, patience, and a smile.
- Collaboration Ninja: Work closely with all departments to ensure smooth operations and minimal disruption to service.
Requirements
- Bachelor’s Degree in IT or equivalent qualification
- 35 years of experience in a hospitality IT or systems role
- Strong understanding of networks, Wi-Fi systems, servers, and cloud environments
- Confidence with systems like PMS, POS, and hospitality tech platforms
- Ability to stay calm under pressure as a strong problem solver
Qualifications
- Bachelor’s Degree in IT or equivalent qualification (Mama Shelter requires this)
- 35 years of experience in a hospitality IT or systems role (Mama Shelter requires this)
Salary & Benefits
- Salary and benefits will be discussed during the interview process.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Western Cape
The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.
The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.
The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.
To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.
Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.
Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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