Menu Close

Cape Town: Operations Head – International Campaigns Cape Town posted by CallForce

Advertisement



Job Description

About the Role

Join CallForce, a fast-growing entrepreneurial BPO business that is flexible and agile, as we seek an experienced Operations Head to lead our international campaigns in Cape Town. With a strong focus on exceptional career growth and protection for the coming years, this role offers the perfect opportunity to carve out your place on our successful journey.

Key Responsibilities

  • Manage a team across multiple outbound sales campaigns of between 200 to 500 agents to significantly supersede targets and outperform competitors
  • Develop and implement strategic and tactical operational plans to deliver exceptional results on a campaign-by-campaign basis
  • Use excellent interpersonal and communication skills to build and manage client relationships, manage client expectations and deliverables through consistent engagement with the key stakeholders, globally and locally
  • Work with analytics team to determine operational trends and provide solutions to increase sales, service, and quality levels to achieve and exceed targets
  • Implement and manage dynamic performance enhancement programs to ensure optimal delivery of results as well as agent retention and career development
  • Manage operating budgets to ensure cost efficiencies while balancing the need for investment to optimize operational performance
  • Ensure robust forecasting of resource requirements and collaborate with recruitment, training, QA, IT, WFM etc., to meet exacting standards and growth
  • Continually review internal systems, procedures and processes to ensure resource and operational efficiency, and make appropriate recommendations for changes
  • Oversee quality control and other compliance applicable to the global client and local legislation

Requirements

  • 5+ years of experience managing outbound sales contact centres with global USA clients
  • Track record of superseding performance metrics
  • Innovative and dynamic approach to optimising performance
  • Experience in managing USA operations through the night and comfort with working USA daytime hours
  • Relevant tertiary education (a further benefit)
View Job  Pretoria: Bridge Desk Agent (Telecoms) posted by AtripleA recruitment & temps

Qualifications

Salary & Benefits

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other Professions Jobs in Western Cape

When it comes to careers in the Western Cape, South Africa, the field of Other Professions encompasses a diverse range of roles that cater to various industries and sectors. Generally, this field is characterized by strong job prospects, driven by the growing demand for skilled professionals in sectors such as technology, finance, and manufacturing. Typically, these roles require a combination of technical expertise, business acumen, and interpersonal skills.

Typically, salaries for Other Professions roles in the Western Cape range from R500 000 to R1,5 million per annum, depending on factors such as experience, company size, and industry sector. Commonly, senior roles or those within larger companies tend to command higher salaries. However, it’s essential to note that these figures are only general guidelines and may vary widely based on individual circumstances.

Common skills required for Other Professions roles include strong analytical and problem-solving abilities, excellent communication and interpersonal skills, the ability to think strategically, and proficiency in industry-specific software or tools. Typically, professionals in this field also possess a degree in a relevant field such as business administration, engineering, or computer science. Additionally, many roles require experience working with data analytics, project management, or team leadership.

Other Professions roles are commonly found within various industries, including financial services, technology, manufacturing, and logistics. These sectors often require professionals to be adaptable, flexible, and able to think creatively. In terms of career development, there are numerous opportunities for advancement, from specialized roles to senior leadership positions or entrepreneurial ventures.

View Job  Johannesburg: Assistant FM

For those interested in pursuing a career in Other Professions, it’s essential to stay up-to-date with industry trends, develop strong skills, and build a network of professional contacts. Many professionals in this field also pursue ongoing education and training to stay ahead of the curve, whether through formal certifications or continuous learning initiatives. By focusing on personal development, staying adaptable, and being open to new opportunities, individuals can set themselves up for success in this exciting and rewarding field.


This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

Safe & secure application process

Advertisement


Advertisement



Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Cape Town, Western Cape


Job Seeker Tip

Get references ready before you need them - keep in touch with past managers and colleagues.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

Latest Job Opportunities

Stellenbosch: Construction Manager (Building)

Jobs in Cape Winelands February 24, 2026
Construction trades

KEY REQUIREMENTS TO MEET FOR CONSIDERATION: You will have completed a degree in Construction Management, coupled with 4-6 years experience…

View Job

Cape Town City Centre: EXTERNAL SALES REPRESENTITIVE – Cape Town

Jobs in Cape Peninsula February 24, 2026
Sales

Our client is a high-quality equipment supplier for engineering, welding, and mining companies in South-Africa. They would like to appoint…

View Job

Durban: Inbound Controller and an Outbound Controller

Jobs in Durban February 24, 2026
logistics Transport warehouse

Key Responsibilities Receive, review, and manage all documentation related to import containers Generate clearing instructions Update, monitor, and track...

View Job

Johannesburg: MOULDER – FOUNDRY

Jobs in Central Johannesburg February 24, 2026
Construction trades

SAND MOULDER with FOUNDRY experience - Durban, KZN * Minimum 5 - 6 Years' experience * Trade Tested * Manually…

View Job

Polokwane: CCTV and PABX Technician

Jobs in Capricorn February 24, 2026
Computing IT Software

Purpose of the role: The PABX Technician’s role is to install, configure, maintain, and troubleshoot private branch exchange (PABX/PBX) systems—particularly...

View Job

Cape Town City Centre: Business Development Manager – Epping

Jobs in Cape Peninsula February 24, 2026
Sales

Our client is looking for a high-energy, results-driven Business Development Manager with a proven hunter mindset to aggressively grow new…

View Job

Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Jobs in Cape Peninsula, Jobs in Cape Town, Jobs in South Africa, Jobs in Western Cape

More Jobs in Your Area