Cape Town: Operations Manager posted by Elchemie
Posted on 2025-07-26 00:00:00
| Employer | Elchemie |
|---|---|
| Category | Other IT/Computer |
| Location | Western Cape / Cape Town |
Job Summary
Operations Manager
Location: Milnerton, Western Cape
Industry: Facilities & Cleaning Services | Experience: 5 – 10 years
Type: Full-time | Environment: High-performance, people-centric, client-driven
About the Role
Were looking for an Operations Manager to lead service delivery and drive customer satisfaction across multiple client sites in the Western Cape. This is a fast-paced, hands-on role for someone who thrives on achieving operational excellence, building strong client partnerships, and leading high-performing teams.
Youll play a pivotal role in managing people, performance, and profitabilityensuring service contracts run smoothly while continuously improving quality, compliance, and results.
Make your mark where leadership meets service delivery. Grow within a values-based organization that prioritizes excellence.
What Youll Be Doing
Lead and supervise all daily contract operations with focus on client satisfaction
Build and manage strong supplier and client relationships
Oversee new site launches, transitions, and contract handovers
Monitor delivery of SLAs, cost management, and service quality
Ensure prompt resolution of issues and proactive client engagement
Manage operational budgets, wage control, and resource planning
Conduct regular audits and risk reviews to meet H&S compliance
Perform leadership duties such as staff reviews, performance discussions, and team development
Collaborate with management on strategic planning and reporting
Identify growth opportunities through upselling and relationship development
What Youll Need
Minimum 5 years experience in operations or facilities management (preferably in cleaning or hospitality support services)
Strong leadership, resource planning, and client-facing capabilities
Solid understanding of budgeting, contracts, SLAs, and cost controls
In-depth knowledge of South African H&S legislation and compliance
Ability to develop teams, manage performance, and promote accountability
Experience in forecasting, reporting, and delivering business KPIs
A proactive, reliable, and solutions-driven approach
Relevant management qualification (advantageous)
Whats In It for You
Lead operations for a national leader in cleaning and support services
Make an impact through operational transformation and service excellence
Be part of a collaborative, values-driven culture
Competitive package: R30 000 CTC (includes 5.25% Provident Fund contribution)
Long-term growth potential with leadership development
A Few Things to Know
This role involves overseeing multiple sites, teams, and operational portfolios
Youll need to manage both daily operations and strategic reporting
Youll be responsible for ensuring site compliance with Covid-19 and safety protocols
Ready to Apply?
Click Apply Online to be directed to our secure application platform via Ditto Jobs. Please complete your application in full.
If you dont hear from us within 3 months, your application was not successful. However, we may contact you for other roles in the future (with your permission).
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