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Cape Town Region: Security Guards ( Talent Pool) – Cape Town posted by Dis-Chem Pharmacies

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Job Description

Dis-Chem Pharmacies in Cape Town .has a an opportunity for a security guard to Render a security service in terms of the Private Security Industry Regulations Act 56 of 2001 as amended for the Dis-Chem Group that meets Dis-Chem security requirements to protect assets, property and staff by creating a safe and secure environment, through identifying signs of criminal activities or disorder and investigating disturbances while adhering to legislation relevant to the industry and best practice. Minimum Requirements Essential: Grade 12 Matric or a Senior Certificate Grade C accreditation with the PSIRA A general minimum exposure of at least 3 years in the retail industry, such as shopping malls and warehouses Advantageous: At least 1 year specific previous experience in a similar role Job Specification Be vigilant and alert of surroundings to identify suspicious activities and apprehend criminals or remove violators according to the legal authority invested in the industry and Dis-Chem standard operating procedures for the specific post through. Random patrols of the premises on regularly basis to ensure optimal visibility and reduce risks. Monitor and control access to the premises by documenting and regulating entrance into the site by vehicles or pedestrians access points to allow entry only to individuals with the correct authorization. Investigate and report signs of damage or unlawful entry as it occurs to management and act accordingly in the best interest of protecting Dis-Chem assets. Be clearly visible as far as reasonably possible as deterrent to discourage criminal activities, prevent theft, – damage, – personal injury, and other dishonourable acts. Be professionally courteous and friendly, approachable, and willing to help others when receiving guests, customers and employees. Access control searching of staff, suppliers and company merchandisers. Maintain and complete all registers and occurrence books. Cancel staff purchasers and goods declared. Supervise and check refuse removal according to Dis-Chem standards Protect the property and assets of the business from all dishonest persons, action or any acts of malicious behaviour that could result in the company suffering loss. Be present at your post at all times when on duty. Practice good customer service relations for all Dis-Chem internal and external customers. Report any unusual or suspicious behaviour by staff, customer or suppliers. Opening and closing procedures-to be present observant and vigilant at the opening and closing of the site. Ensure that all doors and windows are locked at the end each day. Ensure that all water taps turned off when applicable. Do continuous personnel frisking and searches on a daily basis. Do thorough and proper vehicle searches throughout the day. Report any suspicious incidents verbally to management in detail with the submission of a written detailed report as soon as conveniently possible. Contact policing and emergency authorities and make written or verbal reports to law enforcement officers when needed as legally required and in accordance of Dis-Chem procedures. When problem situations or crisis arise or have been dealt with to maintain observing surroundings and report to management on findings and or changes in identified that intensify the situation. After a crisis, report the incident to management, the police or the appropriate authorities (such as the fire services in the case of a fire outbreak) with a detailed written report concerning the incident and your activities around the incident. Monitor the alarm systems and or video cameras and operate detecting/ emergency equipment when needed. When working during the night or alone e.g. after hours render on-going surveillance of the premises by patrolling the grounds and using closed-circuit camera monitoring or alarm systems to detect and investigate suspicious activities to ensure that only legal entrance to the premises is maintained. In emergency situations provide assistance and the emergency teams e.g. alert first responders, clinic sisters, managers etc. Maintain order during evacuation procedures and at assembly points by providing exact directions or decisive actions to ensure the safety of lives and property by preventing stampedes and breakdown of law and order or illegal entrance to the premises. Offer on-going security advice and safety warnings and tips to ensure that all security and safety precautions are adhered to. Be vigilant – watch out for any suspicious activities that may mean a breach in security measures that have been put in place on the site. Interpret quickly whatever is seen and act accordingly. Respond quickly and correctly during crisis – be alert to avoid being caught unaware. Know how best to respond to various dangerous situations according to industry and Dis-Chem standard operating procedures. Getting help – During some very dangerous situations (such as armed robbery attacks or assaults with deadly weapons), waste no time in calling the police to prevent loss of lives or property. Take accurate notes of unusual occurrences and daily activities. Enforce rules and regulations to prevent criminal activity before it happens. Perform special duties – receive phone calls, respond to text and email messages, and run vital errands for the department according to Dis-Chem and industry standard operating procedures. Competencies Essential: PSIRA knowledge Fire emergency and relevant Health and Safety Training and exposure English Read, write and speak well as it is the organizations official language. Advantageous: 3 rd Language Special conditions of employment: PSIRA registered. Grade C PSIRA accreditation. South African MIE, clear criminal and credit. Drivers license and own reliable transport and PDP when deployed as a driver. Remuneration and benefits: Market related salary Kaelo Provident fund (PSSPF) ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL. Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chems approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chems Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Customer service / support Jobs in Western Cape

The Western Cape is home to a diverse range of industries, which often require the expertise of customer service and support professionals. Typically, these roles are found across various sectors, including technology, finance, and manufacturing, where excellent communication skills and problem-solving abilities are highly valued. Generally, companies in these industries seek individuals who can provide high-quality customer experience, handle complaints effectively, and work collaboratively as part of a team.

In terms of salary, it is common for customer service and support roles to fall within the range of R400 000 to R700 000 per annum, although this can vary widely depending on factors such as the individual’s level of experience, the size of the company, and the industry sector. For example, those with more extensive experience or working in larger companies may earn higher salaries, while those in smaller organisations or entry-level positions may start at lower ends of the scale. It is essential to note that these are broad estimates, and actual salaries can differ significantly.

Common skills for customer service and support roles include excellent communication and interpersonal skills, a strong ability to work under pressure, and a positive attitude when dealing with difficult customers. Additionally, technical skills such as proficiency in CRM software or helpdesk tools are often required, as well as a basic understanding of computer systems and the internet. Other valuable skills include problem-solving abilities, attention to detail, and a willingness to learn and adapt.

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In terms of industry sectors, customer service and support roles can be found in various industries, including financial services sector, technology industry, manufacturing sector, and more. Each sector has its unique set of challenges and opportunities, and those interested in pursuing a career in this field would do well to research the specific requirements and demands of each.

For those looking to develop their careers in customer service and support, there are often numerous development opportunities available. Many companies invest heavily in training and upskilling programs for their employees, which can help individuals build new skills, advance in their roles, or transition into related fields. With dedication and hard work, it is possible to progress through the ranks and take on more senior responsibilities, such as leading customer service teams or moving into management positions.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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