Cape Town Region: Security Manager posted by Mama Shelter Residences & Hotel I Cape Town

About the Role

As our Security Manager, you are Mama’s protector – the calm in the chaos, the eyes that see everything, and the leader who keeps our playground safe while the magic happens. You balance vigilance with vibe. You protect without disrupting. You lead with confidence, clarity, and a cool head — ensuring Mama remains a safe, secure, and welcoming space for all.

Key Responsibilities

• Safety & Security Guardian: Own the safety of Mama — people, property, and assets.
• Team Leader & Culture Builder: Lead and inspire the outsourced security team — supervisors, controllers, and officers. Embed Mama’s culture, values, and Code of Ethics into everything they do.
• Training & Standards Champion: Train, coach, and upskill your team on security procedures, surveillance systems, incident reporting, and first aid — all aligned with Accor standards.
• Crisis & Emergency Commander: Develop and lead all emergency response plans — fire, evacuation, and external threats. Stay ready, stay sharp, and ensure the team knows exactly what to do when it matters most.
• Risk & Prevention Strategist: Continuously assess risks across the property and implement smart, proactive solutions to eliminate or minimize them.
• Systems & Technology Controller: Oversee all CCTV, access control, and security systems — ensuring they are fully operational, effective, and future-ready.
• Compliance & Governance Expert: Ensure full compliance with South African legislation (OHS, criminal law, fire safety, POPI, etc.) and maintain all SOPs and LSOPs.
• Fire Life & Safety Champion: Own and manage all Fire Life & Safety systems. Lead drills, training, and readiness to ensure a safe environment at all times.
• Investigation Lead: Handle investigations related to incidents, loss, or theft with professionalism, fairness, and attention to detail.
• Stakeholder & Authority Liaison: Build strong relationships with local authorities and external partners. Be the trusted point of contact for all security-related matters.
• Health & Safety Advocate: Drive a strong safety culture across the property. Lead Health & Safety Committee initiatives and support Mama’s sustainability commitments.
• Collaboration Ninja: Work closely with People & Culture, Operations, and Building Management to ensure seamless, safe, and efficient operations across all spaces.

Requirements

• Solid experience in security leadership within hospitality or complex environments
• At least 5 years’ experience in security or facilities security management
• Understanding of South African legislation (OHS, criminal law, fire safety, etc.) inside out
• Experience managing outsourced security providers and knowledge of how to get the best out of them
• Calm under pressure and ability to thrive in high-stakes situations
• Strong leadership skills with respect and trust-building abilities

Qualifications

• Certifications like SAMTRAC, NEBOSH, Fire Safety, or First Aid
• Definite Pre-opening or lifestyle hospitality experience
• Proactive, detail-oriented, and always one step ahead
• Structure, discipline, and a steady presence — with just the right touch of Mama energy

Note: The rewritten job description follows the exact structure as instructed, including removing the unnecessary “How to Apply” section and using bullet points for key responsibilities.