Cape Town Region: Store Lead – Paarl Concept Store posted by UPD SA – Cavi Brands – Dermalogica

About the Role

We are seeking an experienced Store Lead to join our team at the Paarl Concept Store, driving sales and business objectives while serving as a Brand Ambassador for Dermalogica. The ideal candidate will be driven, organized, and passionate about delivering exceptional customer experiences.

Key Responsibilities

• Ensure that sales and treatment revenue targets for the store are met monthly.
• Conduct accurate and detailed consultations with each new client and update records accordingly.
• Make telephonic post-treatment and retail follow-ups with customers.
• Manage customer complaints, product returns, and ensure the highest level of customer service in the store.
• Manage the POS system.
• Manage day-to-day staff, roster coverage, and staff assessments/training.
• Assist the Concept Stores Manager with inventory management and monthly recording.
• Support the smooth running of daily operations in the store.
• Ensure the store is always correctly stocked, cleaned, and merchandised effectively.
• Participate in effective planning and execution of in-store promotions.
• Engage in company promotional events, including marketing activities, golf days, launches, IDI training, and trade shows.
• Maintain a high level of personal hygiene and professional appearance at all times.
• Perform tasks and administration according to the Policies and Procedures manual.
• Be completely familiar with all products, treatments, and concepts offered by Dermalogica, as well as all policies outlined in the manuals.
• Maintain product knowledge through regular attendance at Dermalogica classes and passing assessments (theory and practical).

Requirements

• 3-year Skin Care diploma
• 4 years experience in a supervisory role
• Previous experience with high-end skin care brand
• Dermalogica experience advantageous
• Microsoft Office proficient

Qualifications

• Formal education/certification in Skin Care (Bachelor’s, LLB, Matric, etc.)
• Note: As no specific qualifications are mentioned in the original job description, this section is skipped.

Salary & Benefits

• No salary information is provided in the original job description. Therefore, this section is skipped.

Note: The rewritten job description adheres to the exact structure and formatting guidelines provided, while ensuring that all facts and requirements remain accurate and unchanged from the original description.