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Cape Town Region: Telesales Cold Calling Agents posted by Fidelity Services Group

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Job Description

About the Role

Fidelity Services Group is seeking Telesales Cold Calling Agents to join our team in Cape Town. As a key member of our sales team, you will be responsible for providing exceptional customer service and achieving sales targets through outbound cold calling and inbound customer interactions.

Key Responsibilities

  • Making outbound calls on lists to try and secure sales or sales appointments (90% of working day)
  • Answering inbound calls and assisting customers with specific enquiries
  • Transferring calls to other departments as needed
  • Handling and resolving customer complaints or escalating on calls if in scope
  • Verifying listener information
  • Passing required QA results if applicable
  • Achieving business strike rate requirement, call volume requirement, and daily targets on either sales or appointments or technical calls booked
  • Working as a team and assisting colleagues with daily contact centre operational issues

Requirements

  • Matric post-matric qualification (preferred)
  • A minimum of 1 year customer service experience
  • A minimum of 1 year cold calling experience within a sales call centre
  • At least 1 year administration experience within a client-centric environment
  • Computer literacy in Microsoft Outlook, Excel, Word, and PowerPoint
  • Psira Registered

Qualifications

None mentioned.

Salary & Benefits

Salary details not specified.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Sales Jobs in Western Cape

The sales industry in Western Cape is typically characterized by a competitive job market, with a high demand for skilled professionals who can drive revenue growth and build strong relationships with clients. Generally, the job market trends in this field are influenced by the overall economic climate and the specific needs of various industries.

In terms of salary expectations, it’s common to find sales positions paying salaries that range from around R300 000 to R600 000 per annum, depending on factors such as experience, company size, and industry sector. However, it’s essential to note that these are broad estimates, and actual salaries can vary significantly based on individual circumstances.

Typically, a successful sales professional in Western Cape should possess a range of skills, including strong communication and interpersonal skills, the ability to build rapport with clients and colleagues alike, and a solid understanding of marketing principles and product knowledge. Common skills also include negotiation and closing techniques, sales strategy development, and data analysis and reporting. Additionally, proficiency in Microsoft Office and CRM software is often an added advantage.

The technology industry, financial services sector, and manufacturing sector are among the most common industries that employ sales professionals in Western Cape. Other sectors, such as healthcare and education, also have a presence of sales roles.

In terms of career development, sales professionals in Western Cape can expect to progress through various stages, from entry-level sales positions to senior account management or sales leadership roles. Opportunities for training and professional development are often available, including sales certifications, product knowledge updates, and industry-specific conferences. As experience grows, so does the scope of responsibilities, with sales professionals taking on more complex sales strategies, managing larger client portfolios, and contributing to sales team performance metrics.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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