Job Description
About the Role
Join our team at Craven Cottage CC as a Reservation Travel Consultant in Cape Town, and play a vital role in delivering exceptional guest experiences. As a key member of our operations team, you will be responsible for managing bookings, providing outstanding customer service, and driving sales growth.
Key Responsibilities
- Responding to trade enquiries efficiently and timeously.
- Communication with clients, offering quick turnaround times and a professional service.
- Responding to all product queries or concerns relating to bookings.
- Providing availability and costs/quotes for bookings.
- Making reservations using TourPlan/TMIS.
- Managing booking status throughout the reservation process – quote, cancelled, provisional, confirmed and invoiced.
- Obtaining and capturing guest CRM and booking information onto TourPlan for camps.
- Liaising with Product Management to ensure best possible services to the guests – in respect of guest information and requirements.
- Providing lodge information and relating documentation to clients where appropriate – WETU itineraries / pre-tour & departure information.
- Managing yield to ensure that we maximise occupancy and the rate achieved.
- Convert sales by offering excellent response times, providing alternative dates/products, offering approved discounts where budget is a constraint.
- Standby and emergency duty will be on a rotational basis including after hours.
Requirements
- Minimum of a Matric Certificate.
- Tertiary certificate in travel related field desirable.
- At least 3-5 years relevant experience in a similar environment.
- TourPlan system knowledge
- Local and international travel industry (inbound market)
- Product knowledge – Botswana, Namibia and South Africa.
- Fluent in speaking and writing in the English language.
Qualifications
- Matric Certificate
Salary & Benefits
- Competitive salary will be discussed during the interview process.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Retail Management Jobs in Western Cape
The retail management position is a crucial role in the Western Cape’s job market, particularly in industries such as tourism and hospitality, where consumers often prioritize experiential shopping experiences. Generally, retailers in this region focus on providing excellent customer service, managing inventory levels, and maintaining store appearance to drive sales and profitability. Typically, retail management roles involve overseeing daily operations, supervising staff, and implementing marketing strategies to attract customers.
In terms of compensation, salary ranges for retail managers in the Western Cape vary widely depending on factors such as experience, company size, industry sector, and location. While broad estimates suggest that retail managers can expect annual salaries ranging from R400 000 to R800 000 or more, it is essential to note that actual salaries may differ significantly based on individual circumstances. For example, managers in larger companies or those with extensive experience may earn higher salaries than their smaller company counterparts.
Common skills required for retail management roles include excellent leadership and communication skills, the ability to motivate and manage staff, proficiency in point-of-sale systems and inventory management software, basic knowledge of finance and accounting principles, and the capacity to adapt to changing market trends. Additionally, many retailers in this region place a strong emphasis on customer service and sales techniques, such as negotiation and persuasion.
The Western Cape is home to various industries that commonly employ retail managers, including financial services, technology, and manufacturing sectors. Retailers in these industries often need skilled managers who can effectively manage day-to-day operations, train staff, and drive sales growth. Furthermore, many retailers are expanding their e-commerce capabilities, creating opportunities for managers with experience in digital marketing and online retailing.
For those interested in pursuing a career in retail management, there are various development opportunities available. Typically, aspiring managers begin by working as sales associates or stockroom assistants before moving into more senior roles. Many retailers also offer training programs and mentorship schemes to help employees develop the skills they need to succeed in this field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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