<p>Large luxury<strong> Hotel </strong>in <strong>Cape Town </strong>is looking for<strong> </strong>an experienced and diligent <strong>Reservations Agent.</strong></p><p>Reporting to the <strong>Reservations Manager</strong> the successful incumbent will play a crucial role in <strong>managing booking</strong> inquiries, providing <strong>accurate information</strong>, and ensuring smooth <strong>reservation processes</strong> to clients.</p><p>This is an excellent opportunity for individuals who are <strong>methodical, efficient</strong>, and <strong>passionate </strong>about service delivery within a pressurized environment.</p><p><strong>Duties:</strong></p><p>Handle incoming reservation calls and emails, ensuring accurate booking information is captured.</p><p>Provide clients with information regarding availability, rates, and room types (or other relevant products/services).</p><p>Process and confirm reservations, including special requests and requirements.</p><p>Coordinating with other departments, such as housekeeping and front desk, to ensure smooth guest experiences</p><p>Resolve customer inquiries, concerns, and changes to bookings in a timely and professional manner.</p><p>Maintain and update reservation records in the system.</p><p>Collaborate with other departments (e.g., Front Desk, Sales, etc.) to ensure a seamless guest experience.</p><p>Assist with cancellations, no-shows, and rebookings as necessary.</p><p>Provide outstanding customer service and ensure customer satisfaction.</p><p>Liaise with clients, sales team and operational departments</p><p>Allocation of payments and banking daily</p><p>Prepare daily reports</p><p>Perform other duties and tasks as operationally required</p><p><strong>Requirements:</strong></p><p>Grade 12</p><p>A formal Hospitality qualification</p><p>A minimum of 3 years experience in the capacity of a Reservations Agent within a 4 / 5* hotel environment</p><p>Proficiency in Microsoft Office and Opera essential</p><p>Well-groomed and professional disposition</p><p>Being fluent in English is essential</p><p>Excellent email and telephone etiquette</p><p>Critical thinking skills</p><p>Strong and effective communication skills, both verbal and written with excellent Interpersonal skills.</p><p>Ability to work efficiently in a fast-paced environment.</p><p>Friendly, approachable, and professional with a positive, friendly attitude and strong desire to provide excellent service.</p><p>Ability to manage conflict and challenging situations with respect and confidence</p><p>Ability to multitask with excellent planning and organizational skills. and attention to detail.</p><p>Ability to work flexible hours, including weekends and public holidays as per operational requirements</p><p>A positive attitude with a passion to provide exceptional customer service.</p><p>Strong attention to detail and efficiency pertaining to area of responsibility.</p>