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Cape Town: Reservationist posted by Kendrick Recruitment

Cape Town: Reservationist posted by Kendrick Recruitment

Posted on 2025-07-06 00:00:00

Job Summary

Reservationist | Luxury Safari Lodge | Cape Town
Salary: Negotiable, Dependent on Experience

Kendrick Recruitment is currently seeking a Reservationist for a prestigious luxury safari lodge based in Cape Town. This exciting role offers the opportunity to join a dynamic team and represent one of South Africas most exclusive hospitality brands.

The successful candidate will be responsible for handling all aspects of the reservation process with accuracy, professionalism, and exceptional attention to detail. A passion for luxury travel and high-end guest service is essential.

Key Responsibilities:

  • Manage and respond to all reservation enquiries via email, phone, and online platforms

  • Accurately process bookings and ensure all reservation details are correctly entered into the system

  • Maintain a strong understanding of lodge offerings, room categories, and rates

  • Communicate booking information to internal departments in a timely and efficient manner

  • Provide outstanding customer service and build strong relationships with guests, agents, and tour operators

  • Monitor availability and maximise occupancy through strategic booking practices

  • Process payments and confirmations, and follow up on provisional bookings

  • Assist with general administrative tasks and reporting as required

  • Uphold the lodges standards and values through professional conduct and excellent communication

Requirements:

  • Minimum of 2 years’ experience in a reservations role within the luxury travel or hospitality sector

  • Strong administrative and organisational skills with excellent attention to detail

  • Proficiency in reservations systems and Microsoft Office (Word, Excel, Outlook)

  • Excellent written and verbal communication skills

  • A customer-centric approach with a friendly, professional demeanour

  • Ability to work independently and as part of a collaborative team

  • Strong time management and multitasking skills

  • Knowledge of the safari industry or luxury lodges will be highly advantageous

This role is ideal for a well-presented, articulate individual who thrives in a fast-paced environment and is committed to delivering service excellence.

If you meet the above requirements and are looking for an exciting opportunity within a world-class hospitality brand, Kendrick Recruitment encourages you to apply.

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