Cape Town: Scrum Master – Contract posted by Progressive IT Resourcing

About the Role

As a Scrum Master at Progressive IT Resourcing, you will have the opportunity to enable teams to reach their full potential and build a long-term career in an evolving Agile Organisation.

Key Responsibilities

• Reporting directly to the Release Train Engineer (RTE), supporting two or more cross-functional teams within a larger value stream or product ecosystem.
• Working alongside other experienced Scrum Masters, Product Owners, Developers, Testers, Business Stakeholders, and collaborating with them to drive alignment, flow, and continuous improvement.
• Contributing to the broader Agile Community of practice and helping strengthen delivery maturity, coaching new team members and shaping the culture of agility across the organisation.
• Collaborating with the RTE to:
• Ensure alignment with Agile Release Train objectives
• Escalate systemic impediments and risks
• Support program-level ceremonies such as PI Planning, ART Syncs, and System Demos
• Provide visibility into team progress, dependencies, and delivery outcomes

Requirements

• Relevant IT Qualification (IT Degree or Diploma)
• Relevant Agile Certifications (CSM, A-CSM, CSP-SM, PSM I, PSM II, SSM, SASM, SA, ICP)

Salary & Benefits

Role Specific Competencies

• Servant Leadership: Leads by enabling others and being an example. Creates conditions for the team to self-organise and take ownership of delivery outcomes.
• Agile Mindset: Embodies and promotes Agile Values focusing on outcomes, adaptability and openness to new ways of working and thinking.
• Facilitation Mastery: Skilled at leading ceremonies, workshops and discussions that are focused, inclusive and outcomes driven.
• Dependency and Risk Management: Proactively identifies cross-team dependencies and works collaboratively to reduce friction across the product ecosystem / value stream.
• Flow Optimisation: Understands delivery flow, throughput and bottlenecks; uses data and feedback to enhance predictability and team performance.
• Continuous Improvement: Builds a culture of inspection, adaptation and learning by leading retrospectives and translating insights into action.
• Effective Communication: Communicates with clarity, empathy and purpose, adjusting tone and style for different audiences (technical, business, leadership).
• Stakeholder Alignment: Facilitates alignment between Product Owners, developers, and business stakeholders to ensure shared understanding of goals and priorities.
• Influencing Without Authority: Builds trust and credibility across teams, guiding behaviour through collaboration and evidence rather than command.
• Holistic Perspective: Understands how people, processes, and technology interact across the value stream.
• Root Cause Analysis: Uses analytical thinking to identify underlying issues rather than surface symptoms.
• Organisational Agility: Balances local optimisation (team) with system-level improvement (train/portfolio).
• Emotional Intelligence: Demonstrates empathy, active listening and awareness of team dynamics.
• Conflict Resolution: Handles tension constructively, helping teams move from disagreement to understanding.
• Empowerment and Accountability: Encourages ownership while maintaining support, ensuring decisions are made where the knowledge resides.
• Agile Tool Proficiency: Skilled in using collaboration and tracking tools such as Jira, Confluence, AWS, Miro.