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Cape Town: Senior Inbound Consultant posted by Wild Dreams Hospitality

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Job Description

This dynamic luxury travel company is known for crafting tailor-made journeys across Southern and East Africa, with a strong focus on the North American market. They’re looking for a highly experienced Senior Inbound Consultant someone who thrives in a fast-paced, detail-driven environment and is confident managing complex, high-end itineraries from start to finish.

Core Criteria:

  • Minimum 3 years experience as an Inbound Tour Consultant in the luxury travel market
  • Strong knowledge of Southern and/or East Africa as a travel destination
  • Proficiency in Tourplan is essential
  • Excellent communication skills with a strong command of English (written and verbal)
  • Exceptional attention to detail and highly organized
  • Ability to manage high volumes of work while maintaining accuracy
  • Confident working independently and as part of a team
  • Strong problem-solving and crisis management skills
  • Must be available for after-hours support for travelling guests
  • Based in Cape Town (with potential hybrid flexibility post-probation)

Duties and Responsibilities:

  • Plan, quote, and design bespoke travel itineraries throughout Southern and East Africa
  • Manage all aspects of the booking process from quote to post-travel file closure
  • Confirm and book all travel services and coordinate with suppliers
  • Maintain accurate administration and documentation for each booking
  • Liaise with the accounts team for invoicing and payment coordination
  • Reconfirm all services prior to travel and prepare final travel documents
  • Provide exceptional guest support, including being on-call during client travel
  • Build and maintain strong relationships with suppliers and international agents

This is a live-out role.
Potential hybrid flexibility post-probation.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Travel/Tourism Jobs in Western Cape

The travel and tourism industry in Western Cape is one of the most vibrant and dynamic sectors in the region, with a strong focus on showcasing the province’s natural beauty and rich cultural heritage to both local and international visitors. Typically, this industry is characterized by high levels of seasonal fluctuation, with peak periods often coinciding with major festivals, events, or school holidays. As a result, many travel professionals in the Western Cape often prioritize flexibility and adaptability as key skills for success.

In terms of compensation, salaries for travel and tourism positions in Western Cape can vary widely depending on factors such as level of experience, company size, and industry sector. Generally speaking, common salary ranges for roles in this field tend to fall within the R200 000 – R500 000 per annum bracket. However, it is essential to note that actual salaries may differ significantly from these broad estimates, with experience, qualifications, and performance all playing significant roles in determining individual compensation packages.

To excel in a travel or tourism role in Western Cape, common skills include excellent communication and interpersonal skills, ability to work under pressure, proficiency in multiple languages (especially Afrikaans, English, and isiXhosa), knowledge of local attractions and tourism products, marketing and sales acumen, adaptability, and basic computer skills. Other essential skills may include conflict resolution, problem-solving, and a strong customer service focus.

The Western Cape is home to a diverse range of industries that commonly employ travel and tourism professionals, including financial services sector, technology industry, manufacturing sector, agriculture sector, and hospitality sector. Many large multinational corporations have a significant presence in the region, as well as numerous local businesses and startups.

Career development opportunities for travel professionals in Western Cape are plentiful, with many companies investing heavily in training and development programs to equip staff with the skills and knowledge required to succeed in an ever-changing industry landscape. Typically, career progression paths may include roles such as tour operations manager, destination management company owner, tourism marketing specialist, or hotel manager. With experience and a strong work ethic, it is possible to move into senior leadership positions or start one’s own business venture within the travel and tourism sector.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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