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Cape Town: Service Desk Engineer posted by Plus1X Solutions (Pty) Ltd

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Job Description

Job Title: Service Desk Engineer (Hybrid Cape Town)

Were looking for a skilled Service Desk Engineer to join our dynamic IT team based in Cape Town. This hybrid role requires working in-office three times a week, with the flexibility to work remotely on the remaining days.

Key Responsibilities:

  • Provide first- and second-line technical support to end users.

  • Troubleshoot hardware, software, and network issues.

  • Manage service requests and incidents through the ticketing system.

  • Collaborate with internal teams to ensure timely issue resolution.

Requirements:

  • Proven experience in a service desk or IT support role.

  • Strong knowledge of Windows OS, Microsoft 365, and basic networking.

  • Excellent communication and problem-solving skills.

  • Customer-focused with a proactive approach.

If you’re a tech-savvy professional who thrives in a collaborative environment, wed love to hear from you!



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