Cape Town: Solution Specialist (Papercut) – Managed Print Services (MPS) (CPT) posted by DataFin Recruitment

About the Role

We are seeking an experienced Solution Specialist to join our team in Cape Town as a Managed Print Services (MPS) expert. As a key member of our Network Specialist’s team, you will be responsible for designing, implementing, supporting, and optimizing Managed Print environments across client sites. Your primary focus will be on delivering efficient, secure, and scalable printing and document solutions that align with customer requirements and business objectives.

Key Responsibilities

• Design, implement, and maintain Managed Print Service solutions across diverse client environments.
• Implementation and management of document workflow solutions.
• Deploy, configure, and manage print management software, including Papercut MF, Papercut Hive, HP Access Control, and PrinterLogic.
• Support HP Web JetAdmin, HP Security Manager, and HP Smart Device Services (SDS) deployments; ensure all network agents remain online and functional.
• Manage and maintain print fleet monitoring using necessary tools/applications available.
• Perform advanced troubleshooting and root cause analysis for printer hardware, firmware, and software issues.
• Communicate technical information to all levels of end-users and customer IT management.
• Develop and maintain SQL queries and reports for usage analytics, performance tracking, and billing; Power BI experience is advantageous.
• Collaborate with sales teams to assist with solution design, proposals, and customer demonstrations (pre-sales).
• Ensure compliance with security policies, data protection standards, and best practices across MPS environments.
• Liaise with vendors and OEMs for escalations, firmware updates, and licensing requirements.
• Provide technical training, mentorship, and support to internal teams and end users.
• Maintain accurate and up-to-date documentation of configurations, processes, and client environments.
• Support Project Management initiatives, ensuring timely and effective rollout of MPS implementations and upgrades.

Requirements

• Matric/Grade 12 (Compulsory).
• Proven experience with Papercut (Technical and Sales Certified Essential).
• Minimum 5 years experience in Managed Print Services or a related IT infrastructure role.
• Solid understanding of print infrastructure security, data management, and compliance.
• Experience with HP Web JetAdmin, HP Security Manager, HP Advance, HP Park, and HP Smart Device Services (SDS) (advantageous).
• Working knowledge of MS SQL for reporting and database management.
• Experience with FMAudit for device monitoring and meter collection.
• Strong understanding of HP printers and multifunction devices.
• Project Management experience or formal certification (advantageous).
• ITIL v4 Foundation certification or equivalent understanding of IT service management processes (advantageous).
• IT or technical certifications such as CompTIA, Microsoft, or HP (beneficial).
• Valid Drivers License and own reliable vehicle.

Qualifications

(None mentioned in the original job description)