Cape Town: Reservations Agent posted by Craven Cottage CC

About the Role

As a Reservations Agent at Craven Cottage CC, you will be responsible for setting up and managing Block-Booking Allotments in collaboration with our Group Management Officer (GMO). You will also recommend and manage alternative suppliers/products that align with company requirements, ensuring we provide exceptional services to our clients. This role requires a proactive and problem-solving attitude, as well as the ability to work independently and as part of a team.

Key Responsibilities

• Set up and manage Block-Booking Allotments in collaboration with the GMO.
• Recommend and manage alternative suppliers/products that align with company requirements.
• Maintain Block-Bookings for Series and ADHOC groups and update allotment grids.
• Monitor and manage Block-Booking inventory, ensuring updates for both FIT and ADHOC bookings.
• Ensure adherence to cancellation policies.
• Provide booking statuses upon request for tour block-bookings.
• Inform Groups & Product departments of any supplier changes (e.g., closures, renovations).
• Assist the department with Product-related requests
• Notify Consultants and follow up on supplier deposit payments.
• Cancel services before release dates as per tour availability and update grids.
• Negotiate with suppliers with strict policies before incurring charges.
• Cancel suppliers for unconfirmed tours and update grids.
• Ensure duplicate or unwanted suppliers are cancelled.
• Arrange extra services as required (e.g., restaurant reservations, activities like kayaking).
• Book tour extensions

Requirements

• Diploma or degree in Tourism, Hotel Management or Events Management.
• Minimum of 5 years of experience in Group Travel or Hotel Reservations.
• In-depth knowledge of South Africa as tourism destinations.
• Proven ability to manage complex bookings and to handle pressure and tight deadlines.
• Ability to work extended hours when necessary to meet the demands and high pressure of the Travel Industry.
• A proactive, problem-solving attitude and ability to work independently as well as part of a team.
• Strong communication and organizational skills, with an ability to manage multiple tasks efficiently.
• Ability to establish and maintain effective working relationships with both clients and suppliers.
• Advanced knowledge of Microsoft Office and proven track record in use thereof.
• Knowledge of Tourplan is of advantage

Qualifications

No formal qualifications are specified.

Salary & Benefits

Competitive salary with performance-based incentives. Opportunities for Career Growth and Development. Travel perks and discounts. A dynamic and supportive work environment.