Menu Close

Cape Town: Support Engineer (Atm) Cpt Ee posted by Datafin






Date 2024-06-08
Job Title Support Engineer (Atm) Cpt Ee
Employer Datafin
More Information
Salary 0
Category It Computer
Location Western Cape
/ Cape Town

Job Summary

Support Engineer (ATM) – CPT – EEIT – Support
Cape Town – Western Cape

ENVIRONMENT:
A strong technical Support Engineer is sought to complement the growing ATM Support requirement of a dynamic Internet Service & Network Specialist. You will provide 2nd Line End User Computing Support, Call Handling / ITIL processes, aid with Incident Management and confirm call resolution with End User before resolving of the call on HEAT. The ideal candidate must have Matric/Grade 12, an A+ or N+/MCSE or tertiary IT qualification and a proven track record of completed HPE/Lenovo Service Qualifications. You also need 3+ years work experience delivering End User Computing Support Services in a customer environment with proficiency in Win10/Office 365, AD & GPO and proven experience supporting Printer Support MFP Fleet and consumables.
DUTIES:
  • Provide 2nd Line Support primarily within the End User Computing layer but may extend to initial diagnosis in other components of infrastructure prior to reassignment to other resolver groups.
  • Provide a high level of End User Support within a VIP environment, ensuring careful and optimal call management and efficiencies.
  • Manage call escalations to 2nd Level and Specialist Support within as well as customer vendors.
  • Liaise between users, IT outsource providers and internal IT processes.
  • Assist with Incident Management and problem resolution, ensuring minimal impact, and initiate escalation procedure as appropriate.
  • Identify and escalate persistent incidents.
  • Must be available to provide after-hours Standby Support.
  • Develop and maintain a professional working relationship with the clients and client end-users in support of the Service Delivery Manager.
  • Confirm call resolution with End User before resolving of the call on HEAT.
  • Maintain service and quality levels according to of the company business standards, processes and procedures.
  • Create and update documentation related to all Standard Operating Procedures.
REQUIREMENTS:
Qualifications
  • Matric or Grade 12 Essential.
  • A+ or N+ / MCSE or tertiary IT Qualification.
  • Proven track record of completed HPE or Lenovo – Service Qualifications.
Experience/Skills –
  • At least 3+ years experience delivering End User Computing Support Services in a customer environment.
  • Win10/Office 365, mobility apps, 1st Line of support for basic network connectivity and printer support requirements, backup tape management, 3rd party provider facilitation onsite, hands and feet for server room support.
  • Proven experience supporting Printer Support MFP Fleet and consumables.
  • Able to correctly analyse and prioritise calls and requests according to business impact and urgencies as well as financial impact.
  • AD and GPO Experience (Creating Users and Managing AD).
  • Proficient at PC builds and endpoint installations.
  • Proactively manages the user experience.
  • Able to annunciate clearly when communicating with VIP users, especially foreign language users, and listens to understand.
  • Must have valid Drivers License and own reliable transport as travelling is a requirement.
Advantageous
  • ITIL proficiency.
ATTRIBUTES:
  • Must be a team player with the ability to work in and with a virtual team.
  • Ability to communicate oral or written feedback and technical information to all levels of end-users.
  • Must be able to work independently.
  • Able to cope under pressure.
  • Strong attention to detail.
  • Must be punctual, disciplined and dedicated to effectively execute job requirements keeping in mind INTERNAL and EXTERNAL HR and IT policies in place.
View Job  Cape Town: Senior Auditor posted by Hire Resolve
Apply for this Job

Support Engineer (Atm) Cpt Ee position available in Western Cape, Cape Town. This job position was posted by Datafin. The job has been posted as a premium ad on 2024-06-08 at 16:10:03 in the It Computer category

Click Go Apply to apply online!


You might also like to look at the available jobs in the same area.

Apply directly on jobmail for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.

We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.


Here are some more related positions


Cape Town City Centre: 3Rd Technical Support Engineer (Hybrid)

Job role Provide 1st to 3rdline support via email, phone, and remote support to our clients based in the UK, SA, Europe, Asia, and the US. Visit customer sites/offices to troubleshoot, configure and implement various IT solutions and services. (SA) Trouble


View Job
3Rd Technical Support Engineer (Hybrid)

Johannesburg: Desktop Support Engineer – Contract

Our Client a Global Tech firm is seeking a Desktop Support Engineer to join their team in Woodmead on a contract basis. They offer stability, growth and a great working environment. Requirements: - JHB Based (Woodmead) - Travel required within Gauteng 3-4


View Job
Desktop Support Engineer – Contract

Cape Town City Centre: 3Rd Technical Support Engineer

Managed Services Provider based in the UK and Cape Town. Our SA team is looking for a 3rd line Support Engineer with at least 3-4 years experience, to support our clients remotely as well as onsite when required. Our team is very technical, and you will ha


View Job
3Rd Technical Support Engineer

Johannesburg: Snr Network Support Engineer (Level 3)

Experience required: Excellent communication and interpersonal skills Proficiency in network routing and switching protocols (e.g. BGP, OSPF, VLANs, STP) and ideally voice technologies such as VoIP, SIP, and unified communications. Strong understanding of


View Job
Snr Network Support Engineer (Level 3)

Cape Town City Centre: Support Engineer L1/L2

Key Responsibilities: Accurately log incidents and faults, categorising and prioritising them accordingly Provide timely, precise feedback to customers and the development team Manage customer expectations Diagnose and troubleshoot issues, identifying and

View Job  Cape Town: Lead Developer posted by Goldman Tech

View Job
Support Engineer L1/L2

Johannesburg: Support Engineer (Isp – 1St Line)

Requirements: Very good communication skills â?? MUST HAVE Previous network support experience within a Service Desk environment, ideally within an ISP Professional with a calm manner, even under pressure Hands-on experience with network equipment, ideally


View Job
Support Engineer (Isp – 1St Line)

Secunda: Field Support Engineer

iOCO Infrastructure Services Invites You to Explore Possibilities. We are seeking a Field Support Engineer to join our team. As a Field Support Engineer they will be responsible for troubleshooting hardware and software issues, installing and configuring s


View Job
Field Support Engineer

Johannesburg: Network Support Engineer – Mid To Senior – Contract

Our Client a Global Tech firm is seeking a Network Support Engineer (Mid to Senior) to join their team in Woodmead on a contract basis. They offer stability, growth and a great working environment. Requirements: JHB Based (Woodmead) - Travel required withi


View Job
Network Support Engineer – Mid To Senior – Contract

Sandton: Field Support Engineer X2

Yearning for More in Your Career? iOCO Infrastructure Services Invites You to Explore Possibilities. We are seeking x2 Field Support Engineers to join our team and provide on-site technical support and assistance to clients or customers. As a Field Suppor


View Job
Field Support Engineer X2

Johannesburg: Technical Support Engineer- Refrigeration And Hvac

Technical Support Engineer- Refrigeration and HVAC Denver, Johannesburg South Minimum requirements BEng/BSc (Mechanical or Mechatronic Engineer) Will consider a National Diploma or BTech (Mechanical) with relevant working experience. 0-5 years of working e


View Job
Technical Support Engineer- Refrigeration And Hvac

Cape Town City Centre: Software Engineer Within Support (Typescript And Reactjs)

We are currently looking for a technically proficient, self-motivated and ambitious Software Engineer within our Support Engineering team. This position requires a combination of basic to intermediate programming skills, namely Typescript and ReactJS. For


View Job
Software Engineer Within Support (Typescript And Reactjs)

Nigel: It Support Engineer

IT Related Degree 5 Years experience in IT Administration within the corporate environment including Disaster Recovery User License Management and vendor management Sharepoint online and Onedrive Security and Compliance Migration Training and support Windo


View Job
It Support Engineer

Tzaneen: Network Security And Support Engineer

Role: Strong focus on network security, be instrumental in designing, implementing, and integrating secure network infrastructures to safeguard critical digital assets Collaborate closely with cross-functional teams, to ensure data integrity, systems avail


View Job
Network Security And Support Engineer

Sandton: Field Support Engineer

Yearning for More in Your Career? iOCO Infrastructure Services Invites You to Explore Possibilities. We are seeking a Field Support Engineer to join our team and provide on-site technical support and assistance to clients or customers. You`ll play a cruci


View Job
Field Support Engineer

Johannesburg: Technical Support Engineer (Hvac/Refigeration)

Primary Duties and Responsibility • Electronic control setup and programming for refrigeration • Troubleshooting of refrigeration plants – must be willing to travel and be available to assist refrigeration contractors after hours over the phone and on site

View Job  Cape Town: Support Engineer (Print Services) posted by Datafin

View Job
Technical Support Engineer (Hvac/Refigeration)

Johannesburg: Aftersales & Continuous Support Engineer.

Job Title: Aftersales and Continuous Support Engineer Location: Benoni Overall Purpose of the Position: We are seeking a dedicated and detail-oriented Aftersales Support Specialist to join our team. The successful candidate will support the Aftersales Mana


View Job
Aftersales & Continuous Support Engineer.

South Africa: Tier 2 Desktop Support Engineer

ONLY CANDIDATES RESIDING IN THE SOUTHERN SUBURBS OF CAPE TOWN WILL BE CONSIDERED. IT Support - Tier 2 Desktop Support Engineer Diep River, Retreat, Woodstock Salary: R14,000 to R20,000 per month depending on experience Job Description: Our client is seekin


View Job
Tier 2 Desktop Support Engineer

Johannesburg: Aftersales & Continuous Support Engineer

Our client is looking for a Aftersales & Continuous Support Engineer to join their company. Purpose of the position: Support the Aftersales Manager in technical/engineering and administrative tasks, such as managing aftersales & site service records, datab


View Job
Aftersales & Continuous Support Engineer

Johannesburg: Technical Support Engineer (Hvac/Refigeration) posted by Curiska

Primary Duties and Responsibility Electronic control setup and programming for refrigeration Troubleshooting of refrigeration plants must be willing to travel and be available to assist refrigeration contractors after hours over the phone and on site Tec


View Job
Technical Support Engineer (Hvac/Refigeration)

Johannesburg: Aftersales & Continuous Support Engineer. posted by Telebest

Job Title: Aftersales and Continuous Support EngineerLocation: BenoniOverall Purpose of the Position: We are seeking a dedicated and detail-oriented Aftersales Support Specialist to join our team. The successful candidate will support the Aftersales Manage


View Job
Aftersales & Continuous Support Engineer.

Johannesburg: It Help Desk Support Engineer posted by Deka Minas (Pty) Ltd

Our client is a leading telecommunications company in South Africa, committed to delivering innovative and reliable communication solutions to their customers. They are dedicated to staying at the forefront of technology and providing exceptional services.


View Job
It Help Desk Support Engineer

Cape Town: Support Engineer posted by PRR Recruitment Services

Support Engineer R500k p.a (Rondebosh)Well known payment services company is looking for a Support EngineerThe ideal candidate will have min 2-5 years experience in:2-years related experience in MSSQL and MySQL,High Level of Knowledge in ACI Postilion su


View Job
Support Engineer

Johannesburg: Production Support Engineer posted by Siri Technologies

Key ResponsibilitiesSupport of platforms, providing Level 1 and Level 2 support to the business and stakeholdersProvide day-to-day technical expertise and operational support to obtain highest degrees of Production Stability for applicationsCollaboration w


View Job
Production Support Engineer

Johannesburg: Contract Sql Support Engineer posted by PRR Recruitment Services

Software house based in the North is looking for a CONTRACT SQL Support EngineerMin 5-7 years experience in Supporting SQLStrong experience in SQL ServersSQL Administration and troubleshooting will be adv.IIS AdministrationWindows Server platform supportin


View Job
Contract Sql Support Engineer

Claremont: I & O Operations Support Engineer

A recent professional profile photo is to accompany your application EMPLOYMENT TYPE : Permanent SECTOR : IT BASIC SALARY : R26 000 START DATE : A.S.A.P / Immediate REQUIREMENTS: Matri


View Job
I & O Operations Support Engineer

Share this to someone who needs a job:
Posted in Jobs in Cape Town

More Jobs in Your Area