Job Description
About the Role
As a Team Lead – Senior Field Services Technician (Telecommunication) at Daisy Business Solutions, you will be responsible for providing top-notch IT support to customers while guiding and coordinating a team of field engineers to deliver consistent, high-quality service across multiple sites. You will need to possess advanced technical expertise, strong problem-solving skills, excellent communication abilities, and leadership to provide exceptional customer experience.
Key Responsibilities
- Install, configure, and troubleshoot computer hardware components, such as servers, workstations, routers, switches, and peripheral devices.
- Install and update software applications and operating systems.
- Oversee team installations for complex projects, ensuring adherence to standards and timelines.
- Diagnose and resolve hardware and software issues.
- Identify and address technical problems that customers or end-users encounter and provide solutions.
- Provide technical support to customers on-site.
- Respond to service requests, answer technical questions, and assist users in resolving IT-related problems.
- Act as an escalation point for complex issues escalated from junior team members.
- Set up and maintain computer networks, including LAN (Local Area Network) and WAN (Wide Area Network) configurations. Troubleshoot network connectivity issues and optimize network performance.
- Lead network deployment projects and guide team members in advanced troubleshooting.
- Create and update network documentation, including network diagrams, configurations, and standard operating procedures (SOPs).
- Maintain accurate documentation with regards to site and network credentials.
- Ensure team compliance with documentation standards and conduct periodic reviews.
Requirements
- Strong problem-solving and critical-thinking abilities.
- Excellent customer service orientation with clear communication skills (verbal and written).
- Leadership and mentoring skills, with the ability to motivate and develop team members.
- Ability to work independently, manage priorities, delegate effectively, and adapt to varied environments.
- Physical ability to lift equipment (up to 2050 kg) and perform manual hardware work.
Qualifications
- Minimum Grade 12 Qualification
- Diploma, Bachelor’s Degree in Information Technology, Computer Science, Electrical/Electronic Engineering, or a related field will be advantageous
- Driver’s License
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Telecommunication Jobs in Western Cape
The telecommunication industry is a thriving sector in the Western Cape, South Africa, with a strong demand for skilled professionals to drive innovation and growth. Typically, job seekers in this field can expect to find employment opportunities across various sectors, including technology, financial services, and manufacturing. Generally, the industry is characterized by rapid technological advancements, which creates a need for professionals who can adapt and excel in fast-paced environments.
In terms of salary expectations, it’s common for telecommunication professionals in the Western Cape to earn broadly ranging salaries, with experienced candidates often commanding higher remuneration packages. Typically, starting salaries for entry-level positions range from R500 000 to R800 000 per annum, while senior roles can command salaries upwards of R1 million to R2 million per annum, depending on factors such as experience, company size, and industry sector. However, it’s essential to note that these figures are general estimates and may vary significantly depending on individual circumstances.
Common skills required for telecommunication roles in the Western Cape include proficiency in programming languages such as Java, Python, or C++, as well as strong knowledge of networking protocols and software development methodologies. Additionally, many employers require candidates to possess excellent problem-solving skills, attention to detail, and effective communication abilities. Other valuable skills include experience with cloud-based technologies, data analytics tools, and Agile project management frameworks. In some cases, a degree in computer science or a related field may be preferred.
The telecommunication industry is diverse and encompasses various sectors, including the technology industry, financial services sector, and manufacturing sector. Financial institutions often require professionals to manage network security, while tech companies need skilled engineers to develop innovative solutions. In contrast, manufacturers rely on telecommunications experts to optimize their supply chains and logistics.
For those interested in pursuing a career in telecommunication, there are numerous opportunities for professional development. Many employers invest heavily in training and upskilling programs, which can help employees stay current with the latest technologies and industry trends. Additionally, certifications such as CompTIA Network+ or Cisco CCNA can demonstrate expertise and enhance job prospects. With experience, professionals can move into senior roles, taking on leadership positions or specializing in specific areas, such as network architecture or cybersecurity.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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