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Cape Town: Team Leader – Customer Care Agent posted by Telebest






Date 2024-06-09
Job Title Team Leader – Customer Care Agent
Employer Telebest
More Information
Salary 0
Category Logistics
Location Western Cape
/ Cape Town

Job Summary

Summary:

Our client is seeking an experienced Team Leader to join their customer care team in Cape Town. As a Team Leader, you will be responsible for handling customer service inquiries and addressing problems related to our client base. You will play a crucial role in ensuring the delivery of professional service and managing a team of Customer Care Agents.

Essential Functions:

  • Manage and lead a team of Customer Care Agents, providing guidance and support in handling customer inquiries and resolving complex problems or complaints.
  • Utilize computer applications effectively to deliver exceptional service and maintain accurate records of customer interactions.
  • Collaborate with customers, clients, and vendors, addressing any concerns and escalating issues as necessary.
  • Attend training sessions to continuously improve client and customer satisfaction, enhance job performance, and stay updated on relevant information.
  • Adhere to company and Contact Center policies and procedures, ensuring compliance in all customer interactions.
  • Complete any assigned work from management in a timely manner.

Competencies:

  • Service Oriented/Internal Customer Service: Demonstrates a passion for serving customers, prioritizes their needs, and seeks to exceed expectations. Works collaboratively as part of a team to provide exceptional service at every stage of the customer chain.
  • Fast & Flexible: Maintains a sense of urgency in completing tasks, adapts quickly to changing environments or circumstances, and collaborates effectively in a dynamic work environment.

Requirements:

  • Education: High school diploma or equivalent.
  • Experience: Minimum of 2 years of customer service Team Leader experience, (preference will be given to those with FinTech experience)
  • Communication: Excellent oral and written communication skills.

Team Leader – Customer Care Agent position available in Western Cape, Cape Town. This job position was posted by Telebest. The job has been posted as a premium ad on 2024-06-09 at 13:21:13 in the Logistics category

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