Centurion: Clinical Supervisor posted by Headhunters
Posted on 2025-09-05 00:00:00
| Employer | Headhunters |
|---|---|
| Category | Other Manufacturing |
| Location | Gauteng / Centurion |
Job Summary
Our Client, a market leader in the Healthcare Industry, is seeking to employ an experienced Clinical Supervisor to their team based in Centurion Gauteng.
Purpose of the role : To oversee the daily clinical development and supervision of the operational team, ensuring adherence to ethical standards and continuous professional development in line with regulatory board requirements.
Requirements:
- A National Senior Certificate is essential.
- Qualified Registered Counsellor, Social Worker or Psychologist.
- Postgraduate qualification would be an advantage for Social Work (Masters).
- 5-7 Years experience in the counselling industry as a practitioner.
- Minimum of 5 years experience in a management/supervisory position.
- Clinical and managerial/supervisory experience in an EAP Wellness environment would be an advantage.
- Clinical training/facilitation and development experience is advantageous.
Responsibilities, but not limited to:
- Oversee quality assurance processes, using trends and performance data to enhance clinical training and provide insights for internal teams and external clients.
- Develop and maintain clinical protocols and standard operating procedures in alignment with quality management system standards.
- Manage the “Voice of the Customer” and complaints handling function, ensuring exceptional levels of customer service and satisfaction.
- Provide expert clinical advice to both internal and external stakeholders, including support for clinical decision-making, ad hoc requests, and client reporting insights.
- Take ownership of clinical training, coaching, and supervision functions within the care centre, fostering professional development and maintaining clinical excellence.
- Lead and support a team of direct reports by promoting accountability, performance, and engagement.
- Serve as the main point of contact for sensitive client referrals, delivering counselling and coaching services with empathy, professionalism, and discretion.
- Deep clinical expertise across various psychotherapeutic frameworks and holistic wellness models.
- Demonstrated ability to coach, mentor, and develop clinicians in counselling and wellness practices.
- Strong team management and leadership skills with a proven track record of driving performance.
- Comprehensive understanding of the quality assurance (QA) cycle in clinical environments.
- Skilled in designing, documenting, and implementing operational processes.
- Excellent presentation and training skills, adaptable to diverse audiences.
- High emotional intelligence, agility, and resilience in managing complex internal and external challenges.
Please note that should you not receive a response within 2 weeks of applying, you may consider your application unsuccessful.
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