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Centurion: Clinical Supervisor posted by Headhunters

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Job Description

Our Client, a market leader in the Healthcare Industry, is seeking to employ an experienced Clinical Supervisor to their team based in Centurion Gauteng.

Purpose of the role : To oversee the daily clinical development and supervision of the operational team, ensuring adherence to ethical standards and continuous professional development in line with regulatory board requirements.

Requirements:

  • A National Senior Certificate is essential.
  • Qualified Registered Counsellor, Social Worker or Psychologist.
  • Postgraduate qualification would be an advantage for Social Work (Masters).
  • 5-7 Years experience in the counselling industry as a practitioner.
  • Minimum of 5 years experience in a management/supervisory position.
  • Clinical and managerial/supervisory experience in an EAP Wellness environment would be an advantage.
  • Clinical training/facilitation and development experience is advantageous.

Responsibilities, but not limited to:

  • Oversee quality assurance processes, using trends and performance data to enhance clinical training and provide insights for internal teams and external clients.
  • Develop and maintain clinical protocols and standard operating procedures in alignment with quality management system standards.
  • Manage the “Voice of the Customer” and complaints handling function, ensuring exceptional levels of customer service and satisfaction.
  • Provide expert clinical advice to both internal and external stakeholders, including support for clinical decision-making, ad hoc requests, and client reporting insights.
  • Take ownership of clinical training, coaching, and supervision functions within the care centre, fostering professional development and maintaining clinical excellence.
  • Lead and support a team of direct reports by promoting accountability, performance, and engagement.
  • Serve as the main point of contact for sensitive client referrals, delivering counselling and coaching services with empathy, professionalism, and discretion.
  • Deep clinical expertise across various psychotherapeutic frameworks and holistic wellness models.
  • Demonstrated ability to coach, mentor, and develop clinicians in counselling and wellness practices.
  • Strong team management and leadership skills with a proven track record of driving performance.
  • Comprehensive understanding of the quality assurance (QA) cycle in clinical environments.
  • Skilled in designing, documenting, and implementing operational processes.
  • Excellent presentation and training skills, adaptable to diverse audiences.
  • High emotional intelligence, agility, and resilience in managing complex internal and external challenges.
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Please note that should you not receive a response within 2 weeks of applying, you may consider your application unsuccessful.



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