Job Description
The Technical Service Support Engineer administers, troubleshoots and maintains Voice and
Data Networks including CCTV infrastructure, routers, gateways and PBX phones. This person will also
be responsible for configuring network and voice solutions for clients as per their requirements.
JOB DUTIES
Maintain the Devenbosch Networks, which includes CCTV cameras, networks and Voice services.
Act as primary interface to all users to resolve problems reported.
Respond to tickets on the CRM system in a timely manner.
Provide troubleshooting and technical support via phone, email and face-to-face to end users.
Keep end users informed on progress with problem resolution.
Advice users regarding the products proper use and address specific user issues.
Escalate and report on the status of all problems as and when required by management.
Setup VPNs and port forwards on routers.
Make changes to routers as per clients requirements.
Do preventative maintenance on routers updates & scheduling reboots.
Log onto routers to check the current configuration thereof to make sure everything is up to standard.
Setup domains for websites, email, POP3 and exchange.
Create users on Active Directory and setting up permissions.
Install and configure desktop computers and software.
Assist in voice related Porta issues
Setting up VPNs between sites.
Do domain transfers.
Change and manage the DNS records on the servers.
Point websites on ISS server to other websites and make general changes.
Manage and configure PRTG
Setup wireless APs for clients
Setup QoS on routers
Assist with internal troubleshooting and problem resolution as and when required at the office
Support and maintenance of MS Windows and MS Exchange environments
Testing, installation and maintenance of network related problems
Provide 3CX support to users and assisting them with problems
Monitor the infrastructure and act on any failures
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Experience with data networking including implementation of VPN connections, firewall configuration and network routing is preferable
Good understanding of voice networking and VOIP environments
Be able to work in a team
Be customer service focused
Be able to work in a fast-paced environment
Have good time management skills
Be able to work under stressful conditions
Be able to communicate effectively and clearly
Demonstrate professional attributes
Be able to manage conflict
Proper technical knowledge (analogue, digital and VoIP services, IP networking and data service provision)
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Telecommunication Jobs in Gauteng
In the Gauteng province of South Africa, the telecommunication industry is a significant sector with a growing demand for skilled professionals. Typically, jobs in this field require a strong foundation in technology and communication principles. The general job market trend is towards increased adoption of digital technologies, driving innovation and growth in various industries.
Generally, salaries for telecommunication roles can vary widely depending on factors such as experience, company size, and industry sector. While it’s common to see salary ranges between R400 000 to R1 million per annum for senior positions, junior roles may fall within a range of R250 000 to R500 000 per annum. However, these are broad estimates, and actual salaries can fluctuate based on individual circumstances.
Common skills required for telecommunication roles in Gauteng typically include proficiency in programming languages such as Java or Python, experience with network protocols and architecture, knowledge of cloud computing platforms, and strong analytical and problem-solving skills. Many employers also value candidates with certifications from reputable bodies like the International Telecommunication Union (ITU) or the Institute of Electrical and Electronics Engineers (IEEE).
The telecommunication industry is a broad sector that encompasses various types of roles, including network engineers, telecommunications technicians, and IT project managers. Financial services sector, technology industry, manufacturing sector, and government departments often employ professionals in this field. In addition to working for well-established multinationals like Google or Microsoft, job seekers may also explore opportunities with local companies specializing in telecommunication equipment, services, or consulting.
For career development, many employers offer training programs, mentorship schemes, and professional certifications to help employees advance in their careers. Typically, senior roles require at least 5-10 years of experience, while junior positions often require recent graduates or individuals with relevant vocational training. Regularly updating skills through online courses, workshops, and industry events can also enhance job prospects in the telecommunication sector.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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