Job Description
The FSE will be responsible for configuring and installing VoIP PBX systems and providing a high level of technical support to external customers while working under minimal supervision. The role focuses on on-site installations, as well as diagnosing and resolving existing technical issues.
Job Duties
- Act as the primary interface for all clients to resolve reported issues
- Respond to support tickets in a timely manner
- Provide troubleshooting and technical support remotely and on-site
- Set up and install 3CX software prior to deployment
- Install and configure the 3CX mobile application
- Provide ongoing support and maintenance for 3CX systems
- Configure and prepare PBX phones prior to installation
- Provide support and maintenance for PBX handsets post-installation
- Troubleshoot VoIP-related issues
- Set up gateways (PSTN, fax gateways, FXO, FXS, BRI)
- Install and configure routing on ADSL and fibre connections
- Set up VPNs and configure port forwarding on routers
- Implement router configuration changes based on client requirements
- Perform preventative maintenance on routers (firmware updates, scheduled reboots)
- Access and audit router configurations to ensure optimal performance and compliance
- Install and configure 3CX software on phones and servers
Required Knowledge, Skills, and Abilities
- A+ and N+ certifications (preferred)
- Proven experience with networking and PBX systems
- Knowledge of structured cabling
- Strong communication skills
- Excellent problem-solving ability
- Dependable and self-motivated
- Effective time management skills
- Professional work ethic and attitude
Other
- Complies with the companys vision, policies, and procedures
- Performs additional tasks as assigned by management
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Telecommunication Jobs in Gauteng
In the Gauteng province of South Africa, the telecommunication industry is a significant sector with a growing demand for skilled professionals. Typically, jobs in this field require a strong foundation in technology and communication principles. The general job market trend is towards increased adoption of digital technologies, driving innovation and growth in various industries.
Generally, salaries for telecommunication roles can vary widely depending on factors such as experience, company size, and industry sector. While it’s common to see salary ranges between R400 000 to R1 million per annum for senior positions, junior roles may fall within a range of R250 000 to R500 000 per annum. However, these are broad estimates, and actual salaries can fluctuate based on individual circumstances.
Common skills required for telecommunication roles in Gauteng typically include proficiency in programming languages such as Java or Python, experience with network protocols and architecture, knowledge of cloud computing platforms, and strong analytical and problem-solving skills. Many employers also value candidates with certifications from reputable bodies like the International Telecommunication Union (ITU) or the Institute of Electrical and Electronics Engineers (IEEE).
The telecommunication industry is a broad sector that encompasses various types of roles, including network engineers, telecommunications technicians, and IT project managers. Financial services sector, technology industry, manufacturing sector, and government departments often employ professionals in this field. In addition to working for well-established multinationals like Google or Microsoft, job seekers may also explore opportunities with local companies specializing in telecommunication equipment, services, or consulting.
For career development, many employers offer training programs, mentorship schemes, and professional certifications to help employees advance in their careers. Typically, senior roles require at least 5-10 years of experience, while junior positions often require recent graduates or individuals with relevant vocational training. Regularly updating skills through online courses, workshops, and industry events can also enhance job prospects in the telecommunication sector.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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