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Dullstroom: Assistant General Manager – Luxury Lodge 5*

Dullstroom: Assistant General Manager – Luxury Lodge 5*

Posted on 2025-05-16 00:00:00

Employer Unspecified
Category Catering / hospitality
Location Highlands  / Dullstroom

Job Summary

Support Daily Operations Assist the General Manager in overseeing daily lodge or hotel operations, ensuring a smooth and efficient guest experience. Department Supervision Supervise various departments (housekeeping, front desk, food & beverage, maintenance), ensuring standards are met and issues are addressed promptly. Staff Management Support recruitment, training, scheduling, and performance management of staff across departments. Guest Relations Handle guest inquiries, complaints, and special requests professionally to maintain high satisfaction levels. Financial Oversight Assist in managing budgets, monitoring expenses, and controlling costs while maximizing profitability. Sales and Events Support Collaborate with the sales or events team on packages, promotions, and execution of weddings, conferences, or other functions. Quality and Compliance Ensure compliance with health, safety, and hospitality standards; conduct regular inspections of facilities and services. Problem Solving and Crisis Management Step in to resolve operational or guest-related problems and assist during emergencies or peak periods. Reporting and Communication Prepare operational reports, relay important updates to the General Manager, and act on behalf of the GM when needed. Continuous Improvement Identify opportunities to improve efficiency, guest experience, and staff performance through feedback and regular reviews.

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