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Durban: Customer Service Specialist – NIGHT SHIFT – WORK FROM HOME

Durban: Customer Service Specialist – NIGHT SHIFT – WORK FROM HOME

Posted on 2025-08-02 00:00:00

Employer Unspecified
Category Customer service / support
Location eThekwini  / Durban

Job Summary

REMOTE – WORK FROM HOME! Customer Service Specialist – Night Shift Hours: Monday to Friday | 1:00 AM – 9:00 AM (SA Time) Our client is a well-established, Australian-based international company offering outsourced staffing solutions. Since launching in 2008, they have grown to 200 employees across Australia, the Philippines, and now South Africa – creating exciting opportunities for motivated individuals! They pride themselves on a fun, flexible, and values-driven culture and are looking for self-starters who want to make a real impact. If you are positive, driven, and seeking a long-term career with a prestigious global employer, this may be your perfect fit. Role Summary: You will be supporting one of their key clients in delivering exceptional customer service via email, chat, and phone. Key Responsibilities: Respond to customer inquiries professionally via email, chat, and calls Resolve escalated issues quickly and effectively Maintain accurate records and update CRM systems Provide feedback on customer pain points Collaborate with internal teams to improve service delivery Support customer retention by building strong relationships Stay current on product knowledge and company updates Requirements: Fluent in English (written and spoken) Minimum 3 years’ customer service/admin experience Matric tertiary qualification preferred (or equivalent experience) Strong understanding of customer service principles Proficient with CRM software and support tools Excellent interpersonal and problem-solving skills Able to work independently and follow processes High attention to detail Reliable internet (min 20Mbps) Dedicated, quiet home workspace Willingness to use productivity/time-tracking software Preferred Skills: Proficient in Microsoft Office and Google Suite Quick to learn new systems and processes Exposure to AI tools like ChatGPT or Gemini Strong team player with independent working ability Please note: This description provides an overview of the role and may evolve as the role develops.

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