Paterson: Assistant Lodge Manager posted by Bright Placements

Key Performance Areas of this position include: – Measure and enhance overall guest satisfaction, including managing special requests. – Monitor Guest Feedback metrics on platforms such as Guest Revu and Trip Advisor. – Assistant the lodge manager to oversee day-to-day lodge team service operations. – Uphold and elevate the service standards provided by the lodge team. – Ensure effective supervision and management of lodge operations in the absence of the lodge manager. – Coordinate departmental teams to optimize guest service delivery. – Conduct targeted training sessions to enhance technical and soft skills of lodge team members in coordination with the lodge manager – Achieve quality improvement targets set by management. – Develop comprehensive policies, processes, and standards governing lodge team activities. – Manage cash handling to minimize variances within acceptable limits. – Maintain effective stock management. – Identify and implement cost-saving opportunities. – Maintain and ensure the upkeep of lodge equipment through preventative maintenance. – Take responsibility for the overall performance of lodge functions in the absence of the lodge manager. Minimum criteria required: – Degree/Diploma in Hotel Management – 3 – 5 years’ experience in a 5-star establishment as an Assistant Lodge Manager/Duty Manager or Guest Relations Manager – Driver’s Licence Essential Competencies required: – Proven experience in lodge management – Good working knowledge of POS/PMS systems – High level of attention to detail – Strong leadership and organisational skills – Excellent communication and interpersonal skills Competencies required: – Proven experience in lodge management – Good working knowledge of POS/PMS systems – High level of attention to detail – Strong leadership and organisational skills – Excellent communication and interpersonal skills