Durban: Sales and Technical Support Manager

My client is seeking a Sales and Technical Support Manager to join their company. Duties include: Customer service & sales support Build strong relationships with customers personally and professionally Managing your sales budget and gross margins Attending to customer complaints effectively and responding within 24 hours Respond to customers technical service requests, troubleshooting technical issues and identifying the fault, ensuring root cause is fixed Preventative maintenance programmes and visiting customers to do audits on their equipment Identification and achievement of measurable technical and process developments and improvements. Liase between customer, planning and internal sales to ensure accurate forecasting To really understands the customer’s business and provide them with packaging solutions, not just bottles Minimum Requirements: Engineering Degree (BTech or BSc Mechanical or Electrical/ Mechatronics only) Previous sales experience in a technical sales role Must be organized and have the ability to build relationships with all levels of management at our customers Excel skills, and ability to generate reports and work with numbers when needed Highly self – motivated, energetic and ability to motivate others Proficiency in English, read, write, and ability to communicate professionally Own car and driver’s license essential Must live near in or around Howick/PMB area.