Experiential and Educational requirements: – Matric – Min. 3-5 Years related experience – Relevant tertiary degree (Advantageous) – Computer Literacy: Intermediate MS office and SAP experience – Advantage: Inco terms for imports Essential duties and responsibilities: – Achieve financial objectives – Raising accurate Sales Orders and Purchase Orders within SAP and ensuring FIFO for Goods Receipts (Maintain Order Balance), – Ensure orders are processed to export country within required timing, – Ensure system pricing information is accurate and up to date to allow for invoicing to be completed within lead-time, – Understand Inventory levels (Reviewed Daily) and involve in initiatives to reduce aged / obsolete stock (PIPELINE Management), – Ensure that stock is dispatched within agreed terms, – Ensure that Invoice queries are corrected within the month of processing and variance calculations are provided to management for checking and authorisation, – Minimise risk exposure due to air and hand carry shipments, – Maintain customer information – Contacts Database, Order Files, Maintain strong communication to develop a detailed understanding of customer needs, building relationships and effective partnerships, – Assist with implementation of action plans if customer satisfaction rating is below acceptable level, – Directly involved in the handling of all customer complaints relating to your area of responsibility, – Co-ordinate shipping schedules and communicate this information for order balance, calculation, and information sharing (Weekly), – Comply to Standard Operating Procedures, – Ensure that SAP processing is up to date and correct regarding Orders and Pricing, – Identify Operational issues and tracked these with management to resolve timeously, – Submit Kaizen ideas to improve operational efficiencies and enhance team effectiveness and profitability, – Gather Information and Report/Consult with Management regarding the need for urgent shipments and priority support from TTC-Exp, – Ensure that ALL irregular operations are reported to management immediately for understanding and prompt action/resolution to avoid risk, – Process and Check Customer Orders confirming Accuracy, Fluctuations and submission timing in accordance with TTC-Exp deadlines, – Ensure forms are handed to Management for Authorisation and that check sheets are completed and order forms are uploaded/submitted, – Submit and track Request for Quotations – Providing all the necessary detail to TTC-Exp and/or TTC-Mid, – Ensure that accurate Rundown Sheets are created with detailed supporting history for discussion with TTC-Exp/TTC-Mid, – Strive toward continuing professional growth, improving sales skills, business acumen, and product knowledge, – Active involvement in training initiatives and strive toward better results (Personal Development Plan and Career Development Plan), – Actively work toward performance objectives and targets and communicate to Management where concerns are met, – Continue to ask question to develop a deeper understanding of problems/conflict, – Maintain appropriate interpersonal relationships with employees, peers, and customers, – Ensure that Company policy is adhered to, particularly but not limited to Office Hours, Lunch Breaks, and Security, – Ensures that work area is clean, secure, and well maintained [5S], – Completes special projects and miscellaneous assignments as required, – Participate in Quarter end Inventory Verification at stock count (Audit), – Ensure daily visits to the warehouse to directly understand stock levels.