Durban: Supply Chain Coordinator

About the Role

We are seeking a highly skilled Supply Chain Coordinator to join our team in Durban. As a key member of our department, you will play a crucial role in ensuring the smooth operation of our supply chain processes, from order processing and stock management to customer communication and issue resolution.

Key Responsibilities

• Achieve financial objectives
• Raising accurate Sales Orders and Purchase Orders within SAP and ensuring FIFO for Goods Receipts (Maintain Order Balance)
• Ensure orders are processed to export country within required timing, Ensure system pricing information is accurate and up to date to allow for invoicing to be completed within lead-time
• Understand Inventory levels (Reviewed Daily) and involve in initiatives to reduce aged / obsolete stock (PIPELINE Management)
• Ensure that stock is dispatched within agreed terms
• Ensure that Invoice queries are corrected within the month of processing and variance calculations are provided to management for checking and authorisation
• Minimise risk exposure due to air and hand carry shipments
• Maintain customer information – Contacts Database, Order Files
• Maintain strong communication to develop a detailed understanding of customer needs, building relationships and effective partnerships
• Assist with implementation of action plans if customer satisfaction rating is below acceptable level
• Directly involved in the handling of all customer complaints relating to your area of responsibility
• Co-ordinate shipping schedules and communicate this information for order balance, calculation, and information sharing (Weekly)
• Comply to Standard Operating Procedures
• Ensure that SAP processing is up to date and correct regarding Orders and Pricing
• Identify Operational issues and tracked these with management to resolve timeously
• Submit Kaizen ideas to improve operational efficiencies and enhance team effectiveness and profitability
• Gather Information and Report/Consult with Management regarding the need for urgent shipments and priority support from TTC-Exp
• Ensure that ALL irregular operations are reported to management immediately for understanding and prompt action/resolution to avoid risk
• Process and Check Customer Orders confirming Accuracy, Fluctuations and submission timing in accordance with TTC-Exp deadlines
• Ensure forms are handed to Management for Authorisation and that check sheets are completed and order forms are uploaded/submitted
• Submit and track Request for Quotations – Providing all the necessary detail to TTC-Exp and/or TTC-Mid
• Ensure that accurate Rundown Sheets are created with detailed supporting history for discussion with TTC-Exp/TTC-Mid

Requirements

• 3 years of experience in supply chain management or related field
• Basic computer literacy skills, including MS Office and SAP software
• Strong analytical and problem-solving skills
• Effective communication and interpersonal skills

Qualifications

• Matric (Grade 11) to Grade 5 level education
• Relevant tertiary degree (advantageous)
• Certification in supply chain management or related field (desirable)

Salary & Benefits