Durban: Waitress/Waiter posted by Riseup Management

Key Duties and Responsibilities

• Greet customers warmly and present menus
• Take accurate food and beverage orders and relay them to the kitchen/bar staff
• Serve food and beverages promptly and professionally
• Ensure tables are clean, set and presentable at all times
• Provide product knowledge and make menu recommendations
• Handle customer queries and resolve minor complaints professionally
• Process payments accurately, including cash and POS transactions
• Maintain cleanliness of the dining area in line with hygiene standards
• Support team members during peak service hours
• Ensure a high standard of customer service and professionalism at all times.

Minimum Requirements

• Matric (Grade 12) – essential
• Previous experience as a Waitress / Waitron / Front-of-House staff preferred
• Minimum of 2 years’ experience in a coffee shop or restaurant environment 
• Strong communication and interpersonal skills
• Friendly, well-presented and customer-service oriented
• Ability to work in a fast-paced environment and under pressure
• Able to communicate fluently in English
• Basic understanding of food safety and hygiene
• Willingness to work flexible shifts, including weekends and public holidays.

Ideal Candidate Traits

• Positive attitude and professional appearance
• Reliable, punctual, and team-oriented
• Passionate about hospitality and customer service
• Willing to learn and grow within the hospitality industry.