East London: Assistant Lodge Manament Couple posted by Kendrick Recruitment

Assistant Lodge Management Couple Luxury Lodge | Eastern Cape

Kendrick Recruitment is now seeking an experienced and hands-on Assistant Lodge Management Couple for a stunning luxury lodge situated near East London in the Eastern Cape. This is an exciting opportunity for a dynamic couple with strong operational experience, excellent guest relations skills, and a passion for delivering exceptional hospitality in a luxury safari environment.

Location: East London, Eastern Cape
Salary: Negotiable, depending on experience
Benefits: Live-in position

Key Responsibilities

Guest Experience & Operations

• Ensure the highest standards of guest service and hospitality are consistently maintained.

• Manage and oversee daily lodge operations, ensuring smooth coordination across departments.

• Support the General Manager in day-to-day management and decision-making.

• Uphold the lodges brand standards, ensuring attention to detail across all guest touchpoints.

• Engage with guests in a warm and professional manner, ensuring memorable experiences.

Staff Management & Training

• Supervise, train, and motivate lodge staff to ensure excellent service delivery.

• Promote teamwork, accountability, and a positive working environment.

• Assist with staff scheduling and performance management.

• Ensure that all staff operate in line with company policies and procedures.

Administration & Finance

• Assist with stock control, procurement, and daily financial administration.

• Ensure accurate record-keeping and reporting for operational departments.

• Support with budget monitoring and cost control initiatives.

Maintenance & Housekeeping

• Oversee general maintenance standards and ensure preventative maintenance schedules are followed.

• Ensure all guest areas and back-of-house spaces are kept in immaculate condition.

• Liaise with housekeeping and maintenance teams to address issues promptly.

Food & Beverage Oversight

• Maintain service standards across restaurant and bar operations.

• Support menu planning, stock management, and quality control.

• Ensure a seamless dining experience for all guests.

Candidate Requirements

• Previous experience in a management couple role within a luxury lodge or similar hospitality environment.

• Strong understanding of lodge operations, including front of house, housekeeping, and F&B.

• Excellent interpersonal and communication skills.

• Highly organised with strong attention to detail and problem-solving ability.

• Confident in managing staff and guest relations under pressure.

• A passion for hospitality, guest experience, and maintaining high standards.

• Drivers licences essential.

This position offers an excellent opportunity for an enthusiastic couple who thrive in a remote, hospitality-driven environment and are eager to contribute to the success of a renowned luxury lodge.