East London: BnB Manager

About the Role

We are seeking an experienced BnB Manager to oversee the daily operations of our guesthouse in East London. The ideal candidate will have a strong background in hospitality management and excellent leadership skills.

Key Responsibilities

• Oversee daily guesthouse operations, ensuring high service standards
• Supervise, train, schedule, and manage housekeeping and front-of-house staff
• Handle reservations, bookings, check-ins and check-outs
• Manage guest queries, complaints, and service recovery professionally
• Oversee administration, including record keeping, stock control, procurement, and supplier liaison
• Monitor operational expenses
• Coordinate and manage events, group bookings, and special functions hosted at the guesthouse
• Ensure compliance with health, safety, and hospitality regulations
• Maintain property standards, overseeing maintenance and upkeep

Requirements

• 4–5 years’ management experience in hospitality or a similar environment
• Proven experience supervising, training, and developing staff
• Strong communication and interpersonal skills
• Hands-on leadership approach with strong organisational ability

Qualifications

• Formal education/certifications not specified