Job Description
About the Role
The Duty Manager position at Bright Placements (PTY) Ltd in East London is a critical role that oversees daily lodge operations, ensuring all departments deliver consistent 5-star service to guests. The ideal candidate will be responsible for managing guest experience, supervising staff, and maintaining high performance standards.
Key Responsibilities
- Oversee daily lodge operations, ensuring all departments deliver consistent 5-star service
- Manage guest experience, including arrivals, departures, special requests, and issue resolution
- Act as the main point of contact for guests, ensuring satisfaction and service excellence
- Supervise, train, and motivate staff while maintaining high performance and grooming standards
- Coordinate staff schedules, briefings, and interdepartmental communication
- Handle administrative tasks such as reporting, stock control, and basic financial duties
- Ensure compliance with health, safety, and hygiene regulations
- Maintain smooth coordination between departments for seamless operations
- Uphold the lodge’s luxury brand, reputation, and service standards at all times
Requirements
- Diploma or Degree in Hospitality Management, Hotel Management, or Tourism (essential)
- Additional training in Customer Service, Front Office Management, or Leadership is advantageous
- Minimum 5 years’ experience in a luxury lodge or 5-star hospitality environment, with at least 2 years in a supervisory or management role
- Proven track record in guest relations, operations coordination, and team leadership
- Previous experience in a game reserve or remote lodge setting preferred
- Familiarity with PMS (Property Management Systems), POS systems, and Microsoft Office Suite
Qualifications
No qualifications mentioned.
Salary & Benefits
Competitive salary (based on experience)
On-site accommodation and meals provided while on duty
Uniform
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Tourism/Hospitality Jobs in Eastern Cape
In the Eastern Cape, tourism and hospitality are significant contributors to the region’s economy, attracting visitors from both local and international destinations. This sector typically employs a diverse range of professionals, including skilled and unskilled staff, in various roles such as customer service, management, and operational support. As the industry continues to grow, job opportunities for career seekers with relevant experience and skills are becoming increasingly available.
Typically, salaries for tourism and hospitality jobs in Eastern Cape can vary widely depending on factors such as level of experience, company size, and industry sector. Generally, entry-level positions may fall within a salary range of R20 000 to R30 000 per annum, while more senior roles or those in larger organizations can command salaries ranging from R50 000 to R100 000 or more per annum. However, it is essential to note that these are broad estimates and actual salaries may differ significantly based on individual circumstances.
Common skills required for tourism and hospitality jobs include excellent communication and interpersonal skills, the ability to work well under pressure, and a strong focus on customer service. Other essential skills include basic computer literacy, problem-solving abilities, and the capacity to adapt to changing situations. In some roles, proficiency in local languages such as isiXhosa or English may be beneficial. Additionally, experience in the hospitality industry is often preferred for more senior positions.
Industry sectors commonly employing tourism and hospitality professionals include financial services sector, technology industry, manufacturing sector, and small business enterprises. These organizations often require staff with diverse skill sets to manage their operations effectively.
For career seekers looking to advance within this field, opportunities exist for professional development and growth. Typically, individuals can expect to progress through roles such as front-of-house staff, department heads, or even general managers, with the potential to transition into senior leadership positions. With experience and additional training, tourism and hospitality professionals can develop valuable skills that translate across industries, making them highly sought after in the job market.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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