Job Description
About the Role
We are seeking a highly skilled and experienced Hospitality Professional to join our esteemed establishment in East London. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring seamless guest experiences.
Key Responsibilities
- Deliver outstanding customer service across front-of-house, guest relations, or food and beverage departments
- Manage guest requests, resolve complaints efficiently, and ensure memorable experiences
- Uphold high standards of cleanliness, safety, and hospitality protocol
- Coordinate with various departments to ensure seamless service and guest satisfaction
- Assist with bookings, check-ins/check-outs, reservations, or event execution, depending on department placement
- Maintain professional appearance and behavior in line with brand standards
- Support team leadership with daily operations and staff mentoring where required
- Stay informed about facility services, promotions, and local attractions to assist guests
Requirements
- Grade 12 (essential)
- Drivers license (essential)
Qualifications
(This section is skipped as there are no formal education or certifications mentioned in the original job description)
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Tourism/Hospitality Jobs in Eastern Cape
In the Eastern Cape, tourism and hospitality are significant contributors to the region’s economy, attracting visitors from both local and international destinations. This sector typically employs a diverse range of professionals, including skilled and unskilled staff, in various roles such as customer service, management, and operational support. As the industry continues to grow, job opportunities for career seekers with relevant experience and skills are becoming increasingly available.
Typically, salaries for tourism and hospitality jobs in Eastern Cape can vary widely depending on factors such as level of experience, company size, and industry sector. Generally, entry-level positions may fall within a salary range of R20 000 to R30 000 per annum, while more senior roles or those in larger organizations can command salaries ranging from R50 000 to R100 000 or more per annum. However, it is essential to note that these are broad estimates and actual salaries may differ significantly based on individual circumstances.
Common skills required for tourism and hospitality jobs include excellent communication and interpersonal skills, the ability to work well under pressure, and a strong focus on customer service. Other essential skills include basic computer literacy, problem-solving abilities, and the capacity to adapt to changing situations. In some roles, proficiency in local languages such as isiXhosa or English may be beneficial. Additionally, experience in the hospitality industry is often preferred for more senior positions.
Industry sectors commonly employing tourism and hospitality professionals include financial services sector, technology industry, manufacturing sector, and small business enterprises. These organizations often require staff with diverse skill sets to manage their operations effectively.
For career seekers looking to advance within this field, opportunities exist for professional development and growth. Typically, individuals can expect to progress through roles such as front-of-house staff, department heads, or even general managers, with the potential to transition into senior leadership positions. With experience and additional training, tourism and hospitality professionals can develop valuable skills that translate across industries, making them highly sought after in the job market.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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