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East London: Retail Manager posted by CUM BOOKS

East London: Retail Manager posted by CUM BOOKS

Posted on 2025-05-29 00:00:00

Employer CUM BOOKS
Category Retail Management
Location Eastern Cape  / East London

Job Summary

As an experienced Retail Manager, you will oversee the daily operations of our store, ensuring the smooth running of operations to maximize the customer experience. The ideal candidate will have prior experience in retail management, a deep understanding of excellent customer service, and the ability to motivate personnel to perform at their best. Responsibilities include:Organizing and overseeing all store operations.Leading and supervising a dedicated retail team.Train and guide staff members to achieve maximum performance.Prepare and effectively control the store’s budget, focusing on cost efficiency.Efficient stock management and monitoring of stock levels.Maintaining and delivering excellent customer service.Addressing and resolving customer complaints to uphold exceptional customer service.Handling and resolving any issues that may arise within the store.Planning and overseeing in-store promotions and merchandizing.Staying updated on market trends to identify opportunities for store improvements.Ensuring the store complies with all legal health and safety guidelines.Providing regular feedback and reporting to higher management.

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