East London: Store Manager

About the Role

As Store Manager, you will be responsible for overseeing every aspect of store operations, from managing finances and stock levels to leading a team and delivering outstanding customer service. You’ll have the opportunity to make a direct impact on sales, profitability, and team success, all while creating an environment where customers feel valued and empowered.

Key Responsibilities

• Manage the Numbers: Ensure store sales and costs are aligned with the budget, achieving financial targets.
• Implement pricing policies, monitor stock levels, and reduce shrinkage. Conduct weekly stock counts and competitor price checks.
• Plan weekly stock needs and monitor negative stock reports to ensure smooth and efficient store operations.
• Increase Foot Traffic: Leverage store promotions, create eye-catching displays, and distribute materials to attract and engage customers.
• Lead by Example: Inspire and motivate your team to deliver exceptional service and strive for high customer satisfaction scores.
• Resolve Issues Quickly: Handle customer complaints and concerns swiftly, ensuring accurate and timely deliveries.
• Empower Your Staff: Team Meetings – Hold monthly meetings to review performance, address any store issues, and discuss upcoming promotions. Keep your team engaged and aligned with store goals.
• Invest in Training: Ensure your team receives the necessary training and development. Hold regular one-on-one meetings and performance reviews to encourage growth.
• Oversee daily operations, manage absenteeism, and take necessary disciplinary action when required.
• Maintain accurate stock levels, ensuring out-of-stock items are minimized (keeping it below 2%). Stock Reporting – Submit weekly negative stock lists and monitor stock against targets to keep everything running efficiently.
• Keep key stock items available at all times, especially high-demand products.

Requirements

• Proven experience in retail management
• Strong track record of driving sales, profitability, and customer satisfaction
• Excellent financial management skills and the ability to meet budget targets
• Strong leadership abilities with a passion for developing and motivating teams
• A proactive, problem-solving mindset with the ability to thrive in a fast-paced environment

Qualifications

No specific qualifications mentioned.

Salary & Benefits

No salary or benefits information provided.