East London: Telematics Support

About the Role

We are seeking a skilled Telematics Support professional to join our team in East London. As a key member of our IT support team, you will be responsible for managing and maintaining our fleet tracking systems, providing technical support to users, and ensuring the smooth operation of our vehicle tracking units.

Key Responsibilities

• Management of stock levels (safekeeping and ordering)
• Liaising with the Fleet Manager to determine when setups are required, and responding accordingly
• Testing of all vehicle tracking units that have been returned
• Setup of all vehicle tracking units (panic units and standard trackers)
• Primary point of contact for any hardware and software issues
• Acting as administrative superuser on the current and new sites
• Championing the camera integration rollout
• Research into early warning systems and other new insurance requirements
• Research on the use of beacons
• Point of contact for the VTR (Vehicle Tracking & Recovery) organisation
• Assist with training on the tracking system to ensure effective user adoption
• Proactive monitoring of the tracking system to ensure all units are functioning as they should
• Weekly monitoring of vehicle last check–in and eco score reports to identify issues
• Monitoring of vehicle battery levels to pre–warn branches when batteries are going flat

Requirements

• Matric Certificate
• 3 years experience as an IT Technician or in a similar role
• A and N certifications (or equivalent)
• Valid drivers license and willingness to travel between sites if required
• Understanding of computer hardware and software troubleshooting
• Familiarity with Microsoft Windows operating systems (Windows 10/11)
• Basic knowledge of Microsoft Office applications (Outlook, Word, Excel)
• Ability to set up and configure desktops, laptops, phones, printers preferred
• Understanding of networking fundamentals (IP addressing, DNS, DHCP, wireless networks)
• Experience working in a domain environment (user accounts, password)
• Ability to follow IT processes and escalate issues when necessary
• Good communication and customer service skills
• Eagerness to learn and grow in a technical environment

Qualifications

• None specified

Salary & Benefits

• Salary details not specified