Eastern Cape: IT Service Management Administrator posted by Hire Resolve

March 26, 2026 Jobs in Eastern Cape

Hire Resolve

Eastern Cape

Other IT/Computer

Job Description

Hire Resolve’s client is looking for an experienced IT Service Management Administrator to join their team. The ideal candidate will have a deep understanding of ITIL and experience in service delivery, incident, and problem management, change management, event management, request management, CMDB and continuous service improvement.

Responsibilities:

Administer and maintain the ITSM service desk platform FreshService
Customize the ITSM tool to align with organizational processes.
Configure workflows, automation rules, and service catalogue items.
Define and manage service-level agreements (SLAs).
Implement and maintain change management processes, workflows, and required adjustments as needed.
Assist in building and maintaining internal technical documentation, manuals, policies, and processes.
Engage with ITSM vendors and maintain vendor relationship.
Perform other related duties and participate in special Service Management projects as assigned.
Collaborate with cross-functional teams to define business requirements, resolve issues, requests, and provide expertise in the configuration and customization of ITSM modules as needed
Define and review the measurement of the services using metrics that include key performance indicators (KPIs) generating and distributing quality reports to measure the effectiveness and value of the ITSM Software
Ensure that the CMDB is managed and maintained with the highest degree of accuracy.
Will work closely with Change Coordinator to process Change management tasks (i.e. process RFCs, etc)
Suggest continual service improvement and contribute to ongoing process maturity through regular reviews of the process and tools, trend analysis and metrics reporting and through regular engagement with stakeholders.

Requirements:

Experience with ITSM tools FreshService a Plus.
Extensive experience on ITSM software modules such as but not limited to, ITSM, Asset management, ITOM, ITAM, CMDB, discovery, etc.
Up-to-date knowledge of marketplace and technology changes pertinent to ITSM tools, monitoring tools, and ITIL processes
Prior experience with the administration, integration or rolling out an ITSM software.

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Benefits:

Remote working

You can alsovisit the Hire Resolve website:hireresolve.co.zaor email us:.za

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in Eastern Cape

The Eastern Cape, South Africa is home to a diverse range of industries and IT/Computer positions, with general job market trends indicating a steady demand for skilled professionals in this field. Typically, roles in the IT/Computer sector are highly sought after, particularly in sectors such as technology, financial services, and manufacturing, where digital transformation and innovation are driving business growth.

In terms of salary expectations, it’s generally true that IT/Computer professionals in Eastern Cape can expect to earn a broad range of salaries, depending on factors such as experience, company size, industry sector, and specific job requirements. While exact figures may vary widely, a common salary range for entry-level positions is typically between R400 000 and R800 000 per annum, with experienced professionals earning upwards of R1 million to R2 million or more, depending on the specific role and industry.

Common skills required for IT/Computer roles in Eastern Cape often include proficiency in programming languages such as Java, Python, or C++, as well as experience with software development methodologies like Agile or Scrum. Additionally, strong understanding of data structures, algorithms, and software engineering principles are typically expected. Other essential skills may include proficiency in operating systems such as Windows or Linux, experience with cloud computing platforms like AWS or Azure, and knowledge of cybersecurity principles.

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The Eastern Cape is also home to various industries that commonly employ IT/Computer professionals, including the technology industry, financial services sector, manufacturing sector, and healthcare industry. These sectors often require specialized skills and expertise in areas such as software development, data analytics, IT project management, and cybersecurity.

Career progression for IT/Computer professionals in Eastern Cape can vary widely depending on individual goals and aspirations. Typically, entry-level positions may lead to opportunities in mid-level roles, such as senior software engineer or technical lead, before advancing to leadership positions like team manager or director of technology. Opportunities for career development may include specialising in a specific area, pursuing advanced qualifications like a master’s degree, or taking on mentorship or coaching roles within the organisation.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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