Job Description
About the Role
We are seeking an experienced Reservations Executive to join our luxury safari lodge in Sabi Sands. As a key member of our team, you will be responsible for managing reservation enquiries and bookings, ensuring excellent guest communication and sales support. If you have a passion for delivering exceptional guest experiences and are looking for a new challenge, we encourage you to apply.
Key Responsibilities
- Handle reservation enquiries by phone and email, converting enquiries into confirmed bookings
- Provide accurate information on room options, availability, packages, and specials
- Follow up on provisional bookings, maintain turnaround standards, and ensure confirmations are sent timeously
- Issue invoices, process payments, and manage amendments or cancellations professionally
- Book flights and road transfers as required and coordinate any reservation-related changes with lodge operations
- Maintain and update guest profiles and databases, including VIP and repeat guest details
- Ensure guest requests (excursions, treatments, special requirements) are actioned and correctly noted
- Assist with greeting guests on arrival when operationally required, and support site visits where needed
Requirements
Minimum 3 years’ experience in a similar reservations role, specifically within the luxury safari lodge industry. Excellent written and verbal English communication skills, with a confident phone manner. Strong computer literacy and sound knowledge of reservations systems. Strong admin skills, attention to detail, and the ability to multitask under pressure.
Qualifications
None specified
Salary & Benefits
Salary: R19,500 CTC (incl. benefits)
Note: I removed the package highlights section as it was not explicitly mentioned in the original job description. If you’d like me to add anything else, please let me know!
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Mpumalanga
Catering and hospitality positions are a vital part of the South African job market, particularly in provinces like Mpumalanga where tourism is a significant contributor to the local economy. Typically, these roles involve providing excellent customer service, managing food and beverage operations, and maintaining high standards of hygiene and safety. Generally, the demand for skilled catering and hospitality professionals is consistent across various sectors.
The salary range for catering and hospitality positions in Mpumalanga can vary greatly depending on factors such as experience, company size, and industry sector. Commonly, entry-level roles may fall within a salary bracket of R20 000 to R35 000 per annum, while more senior positions can command salaries ranging from R50 000 to R100 000 or more. However, it’s essential to note that these are broad estimates and actual salaries may vary significantly depending on individual circumstances.
Common skills required for catering and hospitality roles include excellent communication and interpersonal skills, attention to detail, ability to multitask, and a strong work ethic. Generally, employers also look for candidates with experience in food preparation, inventory management, and customer service. In some cases, certifications such as food safety or wine appreciation may be beneficial. Industry sectors that commonly employ catering and hospitality professionals include the tourism industry, events management, and corporate hospitality.
In terms of career development, opportunities abound for those willing to invest time and effort into their professional growth. Typically, entry-level positions can serve as a springboard to more senior roles within the same organisation, or to new opportunities in related fields such as event management or hotel administration. With experience and additional training, professionals in this field may also pursue management positions or start their own businesses.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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