Ehlanzeni: Property Reservations Executive

About the Role

The Ehlanzeni: Property Reservations Executive role is a critical position that handles reservation enquiries and bookings for repeat guests in a timely and professional manner, with the goal of achieving or exceeding reservations targets by maximising all sales opportunities.

Key Responsibilities

• Logging and responding to enquiries by phone and e-mail
• Making reservations in accordance with agreed turnaround guidelines
• Providing accurate and relevant information about room options, availability, packages and specials
• Checking availability of accommodation on the guests desired travel dates
• Ensuring reservations are handled in accordance with company minimum standards for turnaround/confirmation and follow-up
• Following up on provisional reservations
• Issuing invoices, processing payments and sending confirmation details to guests
• Booking Federal Air flights and road transfers for guests as required
• Sorting out any issues that may arise with reservations
• Providing support to guests who may need to amend or cancel a reservation
• Collaborating with lodge operations to resolve booking issues, such as cancellations, delays, or overbookings
• Ensuring all guest requests such as booking excursions, treatments etc. are actioned and accurately detailed
• Ensuring guest satisfaction by addressing guest concerns, feedback, and special requests

Requirements

• Excellent communication skills, both written and verbal
• Excellent command of the English language
• Minimum 3 years experience in similar appointment
• Specific reservations experience in the safari lodge industry
• Excellent interpersonal skills
• Excellent computer skills and sound knowledge of reservations systems
• Excellent financial awareness

Qualifications

• Formal education/certifications (if applicable)

Salary & Benefits

• Permanent employment
• Basic monthly salary (to be discussed in the interview)
• Live-in basic furnished accommodation (possible sharing)
• R2514.00 food allowance
• Uniform allowance (upon re-opening of the lodge in 2027)
• Medical Aid – company contribution 50% (after 3-month successful probation period)
• Pension Fund – company contribution 50% (after 3-month successful probation period)
• Share of gratuities left by guests (upon re-opening of the lodge) 1%
• 1% company revenue gratuity (upon re-opening of the lodge)
• Leave cycle: 4 weeks on and 2 weeks off