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Franschhoek: Duty Manager | Luxury Wine Estate | Franschhoek | Ss posted by Kendrick Recruitment

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Job Description

About the Role

Kendrick Recruitment is currently seeking a Duty Manager for a prestigious luxury wine estate in Franschhoek. This is an exciting opportunity to oversee daily operations, ensuring exceptional guest experiences while maintaining the highest standards across all departments.

Key Responsibilities

  • Manage daily operations and supervise staff to ensure smooth service delivery
  • Handle guest enquiries, complaints, and special requests professionally
  • Ensure adherence to operational policies, procedures, and quality standards
  • Support and mentor team members, providing guidance and training as required
  • Coordinate between departments to ensure seamless communication and efficiency
  • Monitor and report on performance metrics, staff productivity, and guest satisfaction
  • Ensure compliance with health, safety, and hygiene standards
  • Assist with reservations, events, and special functions as needed
  • Perform shift handovers and maintain accurate operational records

Requirements

  • Previous experience in a managerial role within a luxury hospitality environment
  • Strong leadership, organisational, and problem-solving skills
  • Excellent communication and interpersonal abilities
  • Professional appearance and guest-oriented approach
  • Ability to work flexible hours, including shifts, weekends, and public holidays
  • Reliable, proactive, and able to work independently and as part of a team

Qualifications

  • Own transport to and from work

Salary & Benefits

  • Salary: R20,000 – R23,000 per month (Negotiable DOE)
  • 3% Provident Fund contribution
  • Annual increases and performance-related bonuses
  • Subsidised staff transport on Franschhoek, Paarl, Stellenbosch, and Wellington routes

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Catering / hospitality Jobs in Stellenbosch

The catering and hospitality industry is a dynamic sector in Stellenbosch, South Africa, with a growing demand for skilled professionals to cater to the local tourism industry. Typically, job seekers in this field can expect a competitive salary range, although it’s essential to note that salaries vary widely depending on factors such as experience, company size, and industry sector. Generally, salaries in catering and hospitality are on the lower to moderate side compared to other industries.

Common skills required for roles in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to multitask, effective time management, customer service skills, and knowledge of food safety and hygiene protocols. Typically, candidates with experience in the industry or relevant vocational training are preferred. Some common certifications, such as a Food and Beverage Management Certificate or a Hospitality Studies degree, can also be advantageous.

The catering and hospitality sector is often found in various industries, including financial services, technology industry, manufacturing sector, hotels, restaurants, and event management companies. These roles may involve working in kitchens, front-of-house staff, management positions, or specialized areas such as events or conferences.

Career development opportunities in the catering and hospitality industry are diverse and varied. With experience and additional training, professionals can move into senior roles, take on leadership positions, or specialize in specific areas of the industry. Common career progression paths include moving from entry-level to supervisory roles, progressing to management positions, or transitioning into related fields such as event planning or food production. Additionally, some professionals choose to pursue further education and training to enhance their skills and expertise.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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