Job Description
About the Role
La Residence’s Guest Relations Officer plays a vital role in ensuring our Guests feel welcome and their needs are met during their stay. We strive to live up to our purpose, “To give our Guests a complete experience and a perfect stay”, and we’re looking for someone who shares this vision.
Key Responsibilities
- Deal with Guest queries (via phone, email and in person) and arrange assistance as necessary
- Provide Guests with information about attractions, facilities, services, and activities in and around Franschhoek & Stellenbosch
- Prepare for Guests’ arrival a day before the time, making note of any special requests
- Monitor our booking system, Opera, and manage Guest profiles, relay any information to other departments
- Deliver day-to-day hotel services: wake-up calls, printing newspapers, day sheets, welcome letters, weather cards, bills etc.
- Manage reservations for restaurant, tours and transfers
- Answer and screen all incoming switchboard calls and deal with individual requests, messages and queries from Guests
- Liaise regularly with agents on Guest experience on property
- Maintain communication with all other hotel departments
- Assist with ad hoc duties as requested by colleagues and Management
- Daily itinerary review to ensure bookings are confirmed, preferences shared with departments and service providers
- Prepare Guests for departure, offering assistance with transport, flight confirmations, boarding passes, luggage packing and wrapping, storage, car cleaning where applicable, breakfast packs, etc.
Requirements
- At least 2 years’ experience in a 5* Hotel environment
- At least 2 years’ experience in a Front Desk role
- Degree or Diploma in Hospitality Management
- Knowledge of Property Management system Opera at Operator Level
- Computer literate with working knowledge of Microsoft Office Word, Excel, PowerPoint and Outlook
- Excellent written and verbal communication skills
- Proven job reliability, diligence, dedication and attention to detail
- Ability to multitask with excellent time-management
- Ability to work under pressure with strong admin skills
- Ability to take initiative and make judgement calls
- Ability to take the initiative and be a leader
Qualifications
- None mentioned in original description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Stellenbosch
The catering and hospitality industry is a dynamic sector in Stellenbosch, South Africa, with a growing demand for skilled professionals to cater to the local tourism industry. Typically, job seekers in this field can expect a competitive salary range, although it’s essential to note that salaries vary widely depending on factors such as experience, company size, and industry sector. Generally, salaries in catering and hospitality are on the lower to moderate side compared to other industries.
Common skills required for roles in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to multitask, effective time management, customer service skills, and knowledge of food safety and hygiene protocols. Typically, candidates with experience in the industry or relevant vocational training are preferred. Some common certifications, such as a Food and Beverage Management Certificate or a Hospitality Studies degree, can also be advantageous.
The catering and hospitality sector is often found in various industries, including financial services, technology industry, manufacturing sector, hotels, restaurants, and event management companies. These roles may involve working in kitchens, front-of-house staff, management positions, or specialized areas such as events or conferences.
Career development opportunities in the catering and hospitality industry are diverse and varied. With experience and additional training, professionals can move into senior roles, take on leadership positions, or specialize in specific areas of the industry. Common career progression paths include moving from entry-level to supervisory roles, progressing to management positions, or transitioning into related fields such as event planning or food production. Additionally, some professionals choose to pursue further education and training to enhance their skills and expertise.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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