Franschhoek: Housekeeping Supervisor | La Residence

The Housekeeping Supervisor at La Residence is responsible for ensuring that their team consistently meets, if not, exceeds the standard operating procedures for the hotel’s cleanliness, amenities as well as maintenance required in rooms and public areas. This effort ensures that La Residence, as part of The Royal Portfolio, can live up to our purpose, which is “to give our guests a complete experience and a perfect stay” . MAIN DUTIES & RESPONSIBILITIES: Know the Housekeeping standard operating procedures. Supervise and direct the daily activities of staff so as to enable the efficient and smooth operation of the department. Implement laid down service standards regarding cleanliness, amenities and maintenance in rooms and public areas and ensure adherence to these. Assist in completing Room Attendant work sheet in the absence of a Coordinator or Manager. Co-ordinate with the Front Office on releasing of rooms and special guest requests. Check all the rooms you open in the morning for any problems, missing items and stock and report to your manager or the manager on duty immediately. Make sure all maintenance issues in public areas are communicated to management or maintenance manager immediately. Make sure you collect and return guest laundry according to standard operating housekeeping procedures. Ensure detailed handovers to the next shift In days of low occupancy deep clean rooms and public areas Assist in stock take and in recording any breakages Assist Housekeeping Manager with Disciplinary Procedures. Ensure training needs are communicated to management, and that training registers are completed for all staff training given REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS Must have at least 2 years’ experience in a 5* Hotel Housekeeping environment Demonstrated excellent written and verbal communication skills in English and Xhosa Ability to multitask and manage own time and workload Proven job reliability, diligence and dedication Strong attention to detail Must be flexible with working nights, weekends, and holidays It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio. South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document. Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.