Gauteng: Cross-Border Operations Manager posted by Primeserv Denverdraft

About the Role

We are seeking an experienced Cross-Border Operations Manager to join our team in Gauteng, South Africa. The successful candidate will be responsible for ensuring consistent achievement of all financial and operational KPIs, while delivering exceptional customer experience. As a key member of our operations team, you will inspire and motivate employees to achieve operational excellence and high employee engagement.

Key Responsibilities

• Operational planning and management of movements into and out of Southern Africa.
• Strong understanding of border documentation requirements and processes.
• Process orientated – vehicle and document checklists, border documents, border post processes etc.
• Accurate costing of all aspects of cross-border department.
• Strong understanding of all relevant border posts and customs conditions, rules and border fees.
• Nurture strong relationships with suppliers and officials at all border posts.
• Driver management in conjunction with fleet controllers.
• Fuel consumption management.
• Responsible for leading the Operational Team and ensuring delivery of overall operational KPIs.
• Ensure delivery of Client KPIs and contract compliance including day to day service levels, customer experience, quality measures and compliance measures.
• Responsible for the development of the operational team by optimising the skills of the existing team.
• Identify training requirements and create training needs analysis for all team members.
• To have a well-defined communication and engagement model in place to ensure all teams understand the performance of the business.
• Successfully managing peak periods.
• Continuous identification and implementation of operational best practice through interaction with the wider team.
• Identifying and highlighting opportunities for services and process improvements.
• Ability to demonstrate achievement of results e.g. business improvements, cost savings, revenue generation.

Requirements

• Relevant logistics degree/diploma.
• Minimum 5 years’ experience as a manager of a cross-border or transport operations environment.
• Experience with Korridor would be beneficial.
• Code 8 Drivers license with own reliable transport.
• Thorough knowledge of costing and budgeting.
• Thorough knowledge of all cross-border processes, procedures and customs compliance.
• Strong understand of all relevant border fees and requirements.

Qualifications

• Minimum 5 years’ experience as a manager of a cross-border or transport operations environment.