Job Description
Duties will involve:
- Assist clients with migration through digital chat support, providing guidance and resolving inquiries.
- Build strong client relationships through continuous consultation and high-value interactions.
- Manage and respond to inquiries via digital chat and messaging platforms.
- Document client interactions, issues, and resolutions in the CRM system.
- Troubleshoot and escalate complex issues when necessary for efficient resolution.
- Collaborate with internal teams to ensure a seamless client experience.
- Maintain professionalism and meet performance targets, including response time and customer satisfaction.
Qualifications, Requirements and Experience
- National Senior Certificate (Matric), but relevant tertiary qualification preferred.
- 1+ years in client service or chat support in the healthcare and/or information technology sectors is a plus but not required.
- 1+ years building strong and trusted business-level relationships with clients.
- 1+ years administrative experience
- 1+ years experience coordinating third parties
- Proficiency in English, and preferably also in Afrikaans
- Professional telephone manner
- Proficiency in Excel/Google Sheets would be an added advantage
Please apply online in the link provided. We do not consider CVs via Whatsapp or email.
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