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Gauteng: Digital Chat Consultant posted by Pillango Placements

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Job Description

The purpose of the role is to facilitate client migration through digital chat support by resolving issues, providing solutions, and ensuring a seamless transition with professional service.

Duties will involve:

  • Assist clients with migration through digital chat support, providing guidance and resolving inquiries.
  • Build strong client relationships through continuous consultation and high-value interactions.
  • Manage and respond to inquiries via digital chat and messaging platforms.
  • Document client interactions, issues, and resolutions in the CRM system.
  • Troubleshoot and escalate complex issues when necessary for efficient resolution.
  • Collaborate with internal teams to ensure a seamless client experience.
  • Maintain professionalism and meet performance targets, including response time and customer satisfaction.

Qualifications, Requirements and Experience

  • National Senior Certificate (Matric), but relevant tertiary qualification preferred.
  • 1+ years in client service or chat support in the healthcare and/or information technology sectors is a plus but not required.
  • 1+ years building strong and trusted business-level relationships with clients.
  • 1+ years administrative experience
  • 1+ years experience coordinating third parties
  • Proficiency in English, and preferably also in Afrikaans
  • Professional telephone manner
  • Proficiency in Excel/Google Sheets would be an added advantage

Please apply online in the link provided. We do not consider CVs via Whatsapp or email.



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