Gauteng: Internal Sales posted by RareCruit

Internal Sales:

• To develop sales with existing customer accounts by communicating product offering, promotions and superior customer service
• Gain new business with existing customers by exploiting product sales and new business opportunities by identifying new clients to be contacted
• Build internal relationships with existing distributors
• Arrange appointments on behalf of the External Sales Team where applicable
• Supply samples, literature and quotations to all potential customers and existing customers within your remit
• Support the Management team with other tasks/duties when required
• Conduct outgoing calls as well as receiving incoming calls

Processing Customer Orders:

• Accurate reception, logging and processing on Demand of all incoming orders
• Prepare detailed quotations, including availability, price and delivery forecast effectively and efficiently in accordance with company procedures and requirements
• Take a pro-active approach to understanding product applications and alternatives
• Stock Awareness
• Raise all necessary documentation, including other acknowledgments
• Amend customer orders where necessary
• All orders confirmations to be completed on a daily basis

Effective Customer Service:

• Providing customer liaison, advise on dispatch dates/standard lead times
• Providing Account Liaison, with regard with regard to customer account and/or sales status
• Liaise with other departments, Sales, Procurement, Logistics and Production to maximise the customer experience
• Returns – Arrange and progress returns in liaison with warehouse and accounts personnel
• Create replacement orders where appropriate
• Invoice queries – handle customer enquiries on charges
• Pro-Forma invoices – raise and check daily amounts received, take credit card payments
• Advising customer within the areas of responsibility feel positive that enquiries and complaints will be dealt with in a competent manner
• Listening to customer requirements effectively and efficiently and where necessary implement actions accordingly
• Providing office support for the externally team