Gauteng: Route Services Supervisor posted by Tolcon Group

About the Role

The Route Services Supervisor will oversee the daily operations of the route patrol team, ensuring the safety and efficiency of the highway maintenance process. The successful candidate will be responsible for managing a team of Patrol Drivers, Communications Clerks, and Fleet Administration Assistants, while also maintaining excellent relations with road users and emergency services staff.

Key Responsibilities

• Ensure shift handover / vehicle handover report is completed.
• Ensure proper patrols on the highway take place to determine damage to the road and road furniture.
• Ensure proper patrols on the highway take place to assist stranded motorists.
• Ensure proper patrols on the highway take place to ensure a safe journey for motorists.
• Respond to SOS calls and serious accidents / incidents that lead to, or may lead to closure of the N1N4 Bakwena Highway.
• Ensure proper recordkeeping of all incidents and accidents takes place.
• Prepare and present all relevant reports as prescribed.
• Ensure shift rosters that comply with legal obligations are drawn up and adhered to.
• Ensure salaries are paid timeously and correctly paid by complying with the Company Manpower Procedure.
• Ensure the vehicles are maintained in such a manner that they will be safe to use and will portray a positive Company image and that of our client.
• Ensure that the Patrol Drivers’ attire and uniforms portray a positive Company image and that of our client.
• Ensure subordinate staff is motivated by ensuring job enrichment, training, development and proper internal communication takes place.
• Ensure that subordinate staff is issued with all the relevant equipment and maintain the equipment in accordance with Company Policies and Procedures.
• Ensure compliance with health, safety and security at work.
• Ensure disciplined subordinate staff by following the Company Disciplinary Procedure and Code of Conduct.
• Take responsibility for the performance of the call centre and the quality of service provided to all the departments receiving a service from the call centre staff.
• Coordinate call centre staff functions and workload to ensure that the route patrol support functions, public queries (e-tag and general) and complaints are dealt with professionally and to the satisfaction of the Operations Manager.

Requirements

• Grade 12
• Valid Unendorsed Code 08 Drivers License
• At least 1-2 years related experience in a similar role
• Excellent communication skills (both written and verbal)
• Interpersonal relationship skills
• Assertiveness
• Knowledge of road assets
• Time management
• Computer literacy skills
• Self-management
• Strong administrative skills
• Traffic management skills

Qualifications

• Any managerial certificate would be advantageous