Gauteng: Software Support Specialist posted by Primeserv Denverdraft

• First-line support for all client software queries.
• Diagnose issues, identify patterns, and resolve or escalate.
• Implement and manage a formal ticketing system.
• Test new software features and validate fixes.
• Document user guides and support processes.
• Work closely with developers to translate business needs.
• Conduct occasional site visits to understand client operations.

Minimum Requirements:

• 2–4 years’ experience in software support, IT support, or helpdesk.
• Strong analytical thinking and structured problem-solving.
• Excellent customer communication (written & verbal).
• High organisational ability and follow-through.
• Strong Excel skills.
• Understanding of software behaviour (database basics = advantageous).

Personality & Culture Fit:

• Detail-driven, organised, reliable.
• Calm under pressure; strong client empathy.
• Curious, fast learner, proactive.
• Enjoys technical detail and structured work.
• Committed to remaining in a specialist role with continued technical growth.

Please present candidates who:

• Have supported software (preferably bespoke/ERP/technical systems).
• Can demonstrate logical troubleshooting.
• Can communicate clearly with both clients and developers.
• Are comfortable with on-site technical exposure in early months.